Essays about: "effectiveness of customer service"

Showing result 1 - 5 of 36 essays containing the words effectiveness of customer service.

1. 1. AI/ML Development for RAN Applications : Deep Learning in Log Event Prediction

   University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

   Author : Yuxin Sun; [2023]
   Keywords : LSTM; Anomaly Detection; Failure Prediction; Log Mining; Deep Learning; LSTM; Anomali Detection; Failure Prediction; Log Mining; Deep Learning;

   Abstract : Since many log tracing application and diagnostic commands are now available on nodes at base station, event log can easily be collected, parsed and structured for network performance analysis. In order to improve In Service Performance of customer network, a sequential machine learning model can be trained, test, and deployed on each node to learn from the past events to predict future crashes or a failure. READ MORE

3. 2. TOWARDS A DESIGN FRAMEWORK FOR EVALUATING BOOKING SYSTEMS : A Comprehensive Examination

   University essay from Umeå universitet/Institutionen för tillämpad fysik och elektronik

   Author : Emmy Gulliksson; [2023]
   Keywords : Booking Systems; Interface Design; Design guidelines; Design framework; Usability; User Experience; Heuristic Evaluation; Usability Challenges; Bokningssystem; Gränssnittsdesign; Designriktlinjer; Designramverk; Användbarhet; Användarupplevelse; Heuristisk utvärdering; Anvaändbarhetsutmaningar;

   Abstract : This master’s thesis investigates the usability challenges in current booking systems and proposes a new design framework to address these challenges. The research encompasses an in-depth analysis of the usability issues associated with booking systems used to create the design guidelines for the framework. READ MORE

4. 3. Reaching the Service Recovery Paradox : Using the Anchoring Effect to Reduce Required Monetary Compensation

   University essay from Högskolan i Gävle/Avdelningen för ekonomi

   Author : Jesper Björkman; Nathalie Kron; [2022]
   Keywords : service failure; service recovery; service recovery paradox SRP ; anchoring effect; cognitive bias;

   Abstract : Aim: When service failures occur, companies must use service recovery actions to recover customer satisfaction. The service recovery paradox refers to the paradox which occurs when a customer is more satisfied after successful service recovery, than they would have been if no failure had occurred. READ MORE

5. 4. MODELING AND OPTIMIZATION OF CUSTOMER SERVICE SYSTEMS

   University essay from KTH/Matematisk statistik

   Author : Galina Chugunova; Robert Örneving; [2020]
   Keywords : statistics; queue systems; optimisation; simulation; statistik; kösystem; optimering; simulering;

   Abstract : This project is dedicated to modelling and optimization of a queue system and personnel management in organizations and is designed as a case study of a phone customer service. Customer services have become an important part of the majority of modern business systems thanks to its role as a primary tool for communication between companies and customers. READ MORE

6. 5. A study of slow denial of service mitigation tools and solutions deployed in the cloud

   University essay from Linköpings universitet/Institutionen för datavetenskap

   Author : Niklas Larsson; Fredrik Ågren Josefsson; [2019]
   Keywords : slowloris; slow post; slow body; slow rate DoS; slow rate denail of service attack; DoS attacks; slow rate dos mitigation; apache; nginx; aws; elastic load balancer;

   Abstract : Slow rate Denial of Service (DoS) attacks have been shown to be a very effective way of attacking vulnerable servers while using few resources. This thesis investigates the effectiveness of mitigation tools used for protection against slow DoS attacks, specifically slowheader and slow body. READ MORE