Essays about: "employee empowerment and customer service"

Showing result 1 - 5 of 12 essays containing the words employee empowerment and customer service.

1. 1. Impactful Digital Transformation for Retail Employees : A Case Study

   University essay from KTH/Skolan för industriell teknik och management (ITM)

   Author : Amanda Aniansson; Sarah Ebrahimi; [2022]
   Keywords : Digital Transformation; Digital Impact; Retail; Smart Devices; Employee Efficiency; Job Satisfaction; Digital transformation; digital inverkan; detaljhandel; smart enheter; effektivitet hos arbetstagare; arbetstillfredsställelse;

   Abstract : The rapid growth of e-commerce and omnichannel retailing is redefining the role of brick-and-mortar stores. To remain competitive, retailers should leverage digital technologies without compromising the presence of frontline workers, to meet customer expectations. READ MORE

3. 2. Enhancing an airline’s internal marketing to improve service quality and customer loyalty : A qualitative study expanding the Internal Marketing Model based on the case of Germania.

   University essay from Högskolan i Jönköping/IHH, Företagsekonomi

   Author : Daniela Westerlund; Hilz Leila; Paula Schmidt; [2019]
   Keywords : Service Quality; Customer Loyalty; Customer Satisfaction; Service Marketing; Internal Marketing; Airline Industry; Employee Motivation; Employee Empowerment;

   Abstract : Background: Due to the deregulation of the European airline industry within the 1980’s, competition between airlines has intensified greatly. The emergence of low-cost carriers has given rise to the competition on price. READ MORE

4. 3. Risk management in a customer-owned bank. A case study of Länsförsäkringar Bank

   University essay from Göteborgs universitet/Graduate School

   Author : My Folkeson; Matilda Danielsson; [2015-07-07]
   Keywords : Risk management; enterprise risk management; customer-owned banks; management control; banking regulations;

   Abstract : Background: In the wake of the latest financial crisis, which was characterized by excessive risk-taking and short-term behavior to increase shareholder values, there has been a shift from financial risk management to enterprise risk management (ERM). New regulations have been introduced to sharpen the risk management in the financial service sector, but these regulations have been criticized for being too standardized and encouraging uniformity. READ MORE

5. 4. Structuring Lean Thinking in the Radio Access Network Area

   University essay from Linköpings universitet/Institutionen för ekonomisk och industriell utveckling; Linköpings universitet/Tekniska högskolan

   Author : Maribel Juarez; [2014]
   Keywords : Lean Service and Lean tools;

   Abstract : Customer’ demands, higher quality, faster and safer deliveries are some reasons for unexpected changes in the organizations. It has incremented complexity and cost. Lean production is known as a methodology to make improvements in manufacturing areas such as mentioned above and it is focused on the process of a product. READ MORE

6. 5. Linking employee empowerment and customer perceptions of service quality : Evidence from a Mexican medical retailing company

   University essay from Företagsekonomiska institutionen

   Author : Aarón Rodríguez Delgado; Evgeny Korshenko; [2013]
   Keywords : Employee empowerment; customer perception; service quality; service encounters; frontline employees; service interactions; service delivery; health industry; retailers; Mexico;

   Abstract : Purpose: The aim of the study is to gain a holistic understanding of the reflection ofemployee empowerment practiced in the customer's perception of service quality in serviceencounters. Research Method: Exploratory research method based on a single case study Results: Through the analysis of both primary and secondary data, it has been found thatemployee empowerment practice is reflected in customer perception of service quality through improved service delivery provided by empowered frontline employees. READ MORE