Essays about: "employees and customer in service delivery"

Showing result 1 - 5 of 30 essays containing the words employees and customer in service delivery.

  1. 1. Customer value through Agile methodology : A case study of an IT consulting firm

    University essay from Linköpings universitet/Institutionen för ekonomisk och industriell utveckling

    Author : Adam Jeppsson; Tim Johansson; [2021]
    Keywords : Agile; working methods; mindset; customer value;

    Abstract : When organizations are growing, hierarchical structure makes it tougher to adapt to change. In a dynamic and fast-changing world, the need for flexibility in organizations to meet customer demands are higher thanever. READ MORE

  3. 2. Adaptation of Shipment Consolidation and Distribution Network Design to Omni-channel Retailing

    University essay from Lunds universitet/Teknisk logistik

    Author : Johan Deniz; Martin Månsson; [2019]
    Keywords : Technology and Engineering;

    Abstract : Title: Adaptation of shipment consolidation and distribution network design to omni-channel retailing Authors: Johan Deniz, Martin Månsson Supervisor: Joakim Kembro, Department of Industrial Management and Logistics, Faculty of Engineering, Lund University Problem description: Global retailers tend to have complex distribution networks. A part of the complexity stems from trade-offs in deciding which distribution mode to choose when transporting goods from the suppliers to the customers. READ MORE

  4. 3. Creating Value and Identifying Opportunities for Innovation in E-commerce on the B2B Market. : A case study of the distribution and construction industries in Sweden.

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : MATILDA NORDQUIST; OLIVIA NORLIN; [2019]
    Keywords : ;

    Abstract : Purpose - The purpose of this research is to examine the effect of e-commerce in the B2B market. Focus has been on how customer values and the front end of innovation are affected from a distribution company’s and construction industry’s point of view. READ MORE

  5. 4. Analysis of logistics and sales process : A case study of Company X

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : Mazin Hattab; Branko Iljic; [2019]
    Keywords : ;

    Abstract : In a market where the customers demand and want reliability, there seems to be no one able to meet these demands fully. It is fairly common that customers leave due to insecurities linked with deliveries. READ MORE

  6. 5. Customer Defection and Value in Business-to-Business Relationships

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Emmy Jylhä; [2018]
    Keywords : Customer defection; customer value; value co-creation; relationship quality; customer retention; retention management; trust; satisfaction; commitment;

    Abstract : In order for firms to be able to compete on the market, it is of importance for them to create value for their customers. Value is not only the outcome from providing the customer with a product of high quality, since value co-creation can occur when firms interact with their customers and create strong relationships with them. READ MORE