Essays about: "erp questionnaire"

Showing result 1 - 5 of 11 essays containing the words erp questionnaire.

  1. 1. Contextualizing Customer Feedback: A Research-through-Design Approach - Alternative Approaches and Dialogical Engagement in Survey Design

    University essay from Uppsala universitet/Människa-datorinteraktion

    Author : Rasmus Svensson; [2023]
    Keywords : Human-Computer Interaction; Research-through-Design RtD ; Digital Service Design; Enterprise Resource Planning ERP systems; Invoicing; Customer Experience CX ; Customer Satisfaction CS ; Contextualization; Dialogical Approach; Customer Journey; Survey design; Questionnaire design; Net Promoter Score NPS ; Customer Satisfaction Score CSAT ; Customer Effort Score CES ; Chatbot; Virtual Agent; Customer Support Agent; Design Guidelines; Double Diamond; User Experience UX ; User Interface UI ; Interaction Design ID ;

    Abstract : Providing context behind customer feedback remains a challenge for company’s who rely on approaching Customer Experience (CX) through standardized Customer Satisfaction (CS) metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). Practical guidelines for monitoring CS throughout the customer journey are limited, creating a gap in academic research. READ MORE

  3. 2. Ivermektinbehandling av svenska hästar naturligt infekterade med cyathostominer : utvärdering av effekt och egg reappearance period

    University essay from SLU/Dept. of Biomedical Sciences and Veterinary Public Health

    Author : Rebecca Lindfors; [2022]
    Keywords : små blodmaskar; liten blodmask; makrocykliska laktoner; avmaskning; anthelmintikaresistens; ERP; FECR;

    Abstract : Små blodmaskar, cyathostominer, är hästens vanligaste inälvsparasit. Parasiterna har en direkt livscykel som innefattar både ett frilevande stadium på betesmark samt utveckling och förökning inne i värddjuret. READ MORE

  4. 3. COBOL-skills, Where art Thou? : An assessment of future COBOL needs at Handelsbanken

    University essay from KTH/Skolan för informations- och kommunikationsteknik (ICT)

    Author : Samy Khatib; [2016]
    Keywords : COBOL; IT; IT-skills; Aging Workforce; Knowledge Loss; Legacy system; Business software; Developer; ERP systems; Business Knowledge; Business Processes; Business Logic; COBOL; IT; IT-kompetens; utveckling; Pension; Gamla Anställda; Kunskapsförlust; COBOL kompetens; Affärssystem; Utvecklare; Affärslogik; Affärsprocess; Affärskunskap;

    Abstract : The impending mass retirement of baby-boomer COBOL developers, has companies that wish to maintain their COBOL systems fearing a skill shortage. Due to the dominance of COBOL within the financial sector, COBOL will be continually developed over at least the coming decade. This thesis consists of two parts. READ MORE

  5. 4. Resistensläget hos hästens lilla blodmask och attityder till avmaskning hos hästägare

    University essay from SLU/Dept. of Biomedical Sciences and Veterinary Public Health

    Author : Mathilda Strandberg; [2016]
    Keywords : blodmask; strongylider; små blodmaskar; cyathostominer; avmaskning; resistens; fecal egg count reduction test; egg reapperance period; ivermektin; moxidektin; bloodworm; small strongyles; cyathostomin; deworming; resistance; ivermectin; moxidectin;

    Abstract : En kraftig överanvändning av avmaskningsmedel under 70-90- talet har gjort att hästens parasiter har utvecklat resistens mot avmaskningsmedel. Resistens mot avmaskningsmedel är ett växande problem i Sverige och stora delar av världen. READ MORE

  6. 5. Post-Deployment Usability Opportunities: Gaining User Insight From UX-Related Support Cases

    University essay from Linköpings universitet/Interaktiva och kognitiva system

    Author : Emelie Oskarsson; [2016]
    Keywords : User Experience; Usability; ERP; Support; UX; Information system; Product Development;

    Abstract : UX-related issues is one type of issue that customer support is facing. This thesis project investigates the possibility to look at support cases as a source of insight to how users interact with an information system application at an ERP company. READ MORE