Essays about: "evaluation of customer service"

Showing result 1 - 5 of 88 essays containing the words evaluation of customer service.

  1. 1. Transforming towards “PaaS” offerings : Areas of concern for OEMs & Transformation Readiness Scale

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : Ali Jumaa; [2022]
    Keywords : ;

    Abstract : The purpose of the project is to investigate and gain knowledge about the process of transforming OEMs’ business structures from a transactional business to a result-oriented product service system or a performance as a service offering. Companies from various market segments have started to offer their customers result-oriented offerings to prolong the life cycle of their products and promote longer customer relationships to secure future business. READ MORE

  2. 2. Progressive Web Application versus Native Application for Flight Bookings : An Evaluation of the Advantages and Disadvantages of Native Mobile Applications and Progressive Web Applications

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Malin Jauad Almeida Marques; [2022]
    Keywords : Progressive Web Application; Native Application; Mobile Application; User Experience; Progressiv Webbapplikation; Nativ Applikation; Mobilapplikation; Användarupplevelse;

    Abstract : There are many ways of implementing an application, and the choices of how to cater to the specific needs of a customer are many. Today, one of the major decisions made when developing an application is whether to implement a native or web-based solution. Each of these alternatives comes with its own set of advantages and disadvantages. READ MORE

  3. 3. Evaluation of Natural Language Processing and Machine Learning Tools for the Automation of the Customer Service Task

    University essay from Uppsala universitet/Institutionen för informationsteknologi

    Author : Elena Filonova; [2022]
    Keywords : ;

    Abstract : Customer service is an integral part of every modern company. Nowadays, almost any company can offer their customers extended means of communication, which considerably change customers’ concept of speed and convenience, resulting in higher expectations of the quality of the delivered customer service. READ MORE

  4. 4. The Impact of Service Quality on Customer Satisfaction in Hotel Business Development : Correlation Between Customer Satisfaction and Service Quality

    University essay from Karlstads universitet

    Author : Dider Bhuian; [2021]
    Keywords : service quality; hotel industry; customer satisfaction; descriptive methodology;

    Abstract : This research aimed to study the correlation between customer satisfaction and service quality in the hotel business. It also outlines the significance of understanding customer satisfaction and how customers distinguish service delivery. Customers have changed prospects based on their consideration of service or product quality. READ MORE

  5. 5. Machine learning for usability : A case study of mobile application design for Nokia

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Shanshan Hou; [2021]
    Keywords : Machine learning; user-centered design; anomaly detection; user experience; human-in-the-loop; information visualization; algorithm-friendly design; Maskininlärning; användarcentrerad design; anomalidetektering; användarupplevelse; människa i loopen; informationsvisualisering; algoritmvänlig design.;

    Abstract : Nokia launched a website service Customer Insights (CI) to managers and executives from operator companies to track their customers’ experience. An upgraded mobile service is developed for providing more valuable information. The data was retrieved from the same dataset but less amount of information would be displayed in the mobile application. READ MORE