Essays about: "evaluation of customer service"

Showing result 11 - 15 of 96 essays containing the words evaluation of customer service.

  1. 11. Evaluation of Natural Language Processing and Machine Learning Tools for the Automation of the Customer Service Task

    University essay from Uppsala universitet/Institutionen för informationsteknologi

    Author : Elena Filonova; [2022]
    Keywords : ;

    Abstract : Customer service is an integral part of every modern company. Nowadays, almost any company can offer their customers extended means of communication, which considerably change customers’ concept of speed and convenience, resulting in higher expectations of the quality of the delivered customer service. READ MORE

  3. 12. The Impact of Service Quality on Customer Satisfaction in Hotel Business Development : Correlation Between Customer Satisfaction and Service Quality

    University essay from Karlstads universitet

    Author : Dider Bhuian; [2021]
    Keywords : service quality; hotel industry; customer satisfaction; descriptive methodology;

    Abstract : This research aimed to study the correlation between customer satisfaction and service quality in the hotel business. It also outlines the significance of understanding customer satisfaction and how customers distinguish service delivery. Customers have changed prospects based on their consideration of service or product quality. READ MORE

  4. 13. Machine learning for usability : A case study of mobile application design for Nokia

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Shanshan Hou; [2021]
    Keywords : Machine learning; user-centered design; anomaly detection; user experience; human-in-the-loop; information visualization; algorithm-friendly design; Maskininlärning; användarcentrerad design; anomalidetektering; användarupplevelse; människa i loopen; informationsvisualisering; algoritmvänlig design.;

    Abstract : Nokia launched a website service Customer Insights (CI) to managers and executives from operator companies to track their customers’ experience. An upgraded mobile service is developed for providing more valuable information. The data was retrieved from the same dataset but less amount of information would be displayed in the mobile application. READ MORE

  5. 14. Persistence of Preference- Based Customer Segments : An investigation of cluster evolution

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Sara Almström; [2021]
    Keywords : Cluster evolution; Cluster persistence; Customer segmentation; Streaming services; Video-on-demand; Television; Kluster-evolution; Kluster-beständighet; Kundsegmentering; Strömningstjänster; Video-på-begäran; Television;

    Abstract : Clustering is a technology within unsupervised learning with a wide range of applications. Several of these applications use data that change over time, which makes clusters’ persistence of interest. One among these employments of clustering time-variant data is preference based customer segmentation. READ MORE

  6. 15. Digitalization of the customer experience in banking Use of AI and SSTs in complex/sensitive tasks: pre-collection

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : Naz Gizem Karahanli; Johannes Touma; [2021]
    Keywords : digital transformation; digitalization; customer experience; self-service technologies; AI; precollection; sustainable digitalization; ethical coding;

    Abstract : The digital revolution is changing the banking industry, and how banks create value and deliver services to their customers. Customer experience becomes the main pillar of digitally transformed banks through self-service technologies (SSTs) and the use of artificial intelligence (AI); the research focus of this study is to explore the impact of those modern technologies when dealing with sensitive information and emotional encounters in the banking sector. READ MORE