Essays about: "evaluation of customer service"
Showing result 16 - 20 of 96 essays containing the words evaluation of customer service.
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16. Clustering Short Texts: Categorizing Initial Utterances from Customer Service Dialogue Agents
University essay from Uppsala universitet/Institutionen för lingvistik och filologiAbstract : Text classification involves labeled data, which is not always available, or requires expensive manual labour.User-generated short texts are being produced in abundance in customer service sectors through transcripts of phone calls or chats online. READ MORE
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17. Design and Evaluation of Service Selection in Mobile Edge Cloud
University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)Abstract : With the development of 5G technology and edge computing, more and more network application services have been migrated to the cloud network in order to improve the performance, availability and ensure Quality of Service. Edge computing has essentially changed the service deployment model and reduce the latency further for better customer experience, which is realized by deploying network service replicas in geographically distributed edge sites. READ MORE
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18. Value co-creation: Enablers and risks during value proposition development : A case study in the IT industry
University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälleAbstract : Purpose – The purpose of this study is to advance the understanding of what enablers and risks become evident in value co-creation and how they affect value proposition development. To fulfill this research purpose, the following research questions were derived: RQ1: What are the enablers that become evident during value co-creation in an IT context?, RQ2a: What are the risks that become evident during value co-creation in an IT context?, and RQ2b: How can IT service providers mitigate these risks during value proposition development? Method – The study is an exploratory inductive single case study of a specific business environment that revolves around related services in the IT industry. READ MORE
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19. Towards increasing the quality of service at traditional restaurants : - by design of a digital artefact
University essay from Linnéuniversitetet/Institutionen för informatik (IK)Abstract : In this thesis, the reader will follow a design research project, which was initiated based on a situation of not getting the expected quality of service from the staff, when visiting a traditional restaurant. The aim of the study was to solve the experienced problematic situation by constructing an information system, but also to contribute to the greater body of knowledge regarding artefact design, service quality and customer experience. READ MORE
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20. Sustainable and scalable testing strategy in a multilayered service-based architecture
University essay from Luleå tekniska universitet/Institutionen för system- och rymdteknikAbstract : This thesis examines and evaluates whether it is possible to measure the quality of a software project and introduces a metric that will evaluate if the quality of every test performed when developing software can be measured. This subject is examined because it can be hard to conclude how well a project and all its parts performed, both during implementation and after it is done. READ MORE
