Essays about: "evaluation of customer service"

Showing result 21 - 25 of 96 essays containing the words evaluation of customer service.

1. 21. Knowledge creation in a contact center’s customer relationship management system. : Implications from organizational user perspectives

   University essay from Linnéuniversitetet/Institutionen för informatik (IK)

   Author : Stefán Már Melstað; [2020]
   Keywords : CRM; knowledge creation; customer knowledge; contact center;

   Abstract : This study explores the implications for knowledge creation of customer knowledge in a contact center’s CRM system. A previously developed research model which depicts CRM systems’ support to knowledge creation of customer knowledge was utilized for evaluation and comparison of collected data. READ MORE

3. 22. Assessing the value of advice : Evaluation approaches of small management consulting firms

   University essay from Umeå universitet/Företagsekonomi

   Author : Niklas Grufman; Cornelia Larker; [2020]
   Keywords : Management consulting; Evaluation; Knowledge Intensive Services; Customer satisfaction; Relationship management; Performance-based pricing;

   Abstract : Whilst utilization of management consulting services has become an integral part of the contemporary economy and functioning of many organizations, intangibility leaves clients unable to predict or objectively assess the values created in consulting engagements. According to scholars, attempts to counteract the principal-agent related risks of opportunism and divergent incentives are expected to increase following higher competition, consumer awareness and anticipated increased demand for performance-based pricing. READ MORE

4. 23. Strategic Inventory Control in Capacity-Constrained Manufacturing Systems : Reviewing the tangible effect of applying multi-echelon optimization in a multi-product environment

   University essay from Blekinge Tekniska Högskola/Institutionen för industriell ekonomi

   Author : Jonathan Petersson; Pontus Nellgård; [2020]
   Keywords : Inventory Management; Inventory optimization; Lean manufacturing; Discrete event simulation; Industry 4.0; Lagerstyrning; Lageroptimering; Lean tillverkning; Simulering; Industri 4.0;

   Abstract : Firms today maintain complex supply chains containing many dependent stages to manufacture a product to the end customer. Here lies a dilemma, keeping extensive inventory generate higher customer satisfaction by enabling quick deliveries. This increase in inventory, however, comes at an increase in costs. READ MORE

5. 24. Mobility-as-a-Service and Electrification of Transport : A Study on Possibilities and Obstacles for Mobility-as-a-Service in Stockholm and Implications for Electrification of Vehicles

   University essay from KTH/Energiteknik

   Author : Albert Petersson; [2020]
   Keywords : ;

   Abstract : Increasing urbanization drives the need for cities to make transport more efficient, both to meet climate goals as well as creating an attractive living environment for its residents, with less congestion, noise and local pollution. As vehicles are increasingly electrified, further innovations will be needed in order to meet environmental, social and economic sustainability targets, and a more efficient use of vehicles and public transport is central in this endeavor. READ MORE

6. 25. Self transportation of goods for consumers from a retail store: A Pilot study

   University essay from Lunds universitet/Förpackningslogistik

   Author : Shebin Thomas; [2020]
   Keywords : Supply chain management; consumers; last-mile delivery; retail management; self-service; packaging design; packaging logistics.; Technology and Engineering;

   Abstract : The Last-mile delivery is seen as an emerging attention due to the increased focus on e-commerce and Omni-channel retailing. Due to these and since it involves end consumers, organizations look for innovative solutions to provide customers with a service fulfillment option. READ MORE