Essays about: "experience banking"

Showing result 1 - 5 of 61 essays containing the words experience banking.

  1. 1. Optimizing Digital Transformation : Strategies for Private Banking in the Age of Technology

    University essay from Uppsala universitet/Företagsekonomiska institutionen

    Author : Rasmus Jämterud; Henrik Widell; [2024]
    Keywords : Private banking; Digital tools in banking; Banking industry trends; Relationship marketing; Technology acceptance model TAM ; Customer experience management CEM ;

    Abstract : This thesis delves into the digital transformation of private banking, emphasizing the challenge of balancing technology with the personalized service that high-net-worth clients expect. Employing frameworks like Relationship Marketing, the Technology Acceptance Model, and Customer Experience Management, it examines the integration and impact of digital tools on client relationships and operational efficiency in private banking. READ MORE

  3. 2. Chatbots and Customer Satisfaction in routine banking assistance: A comparative study between India and Sweden

    University essay from Högskolan i Halmstad/Akademin för informationsteknologi

    Author : Arya Hari; [2023]
    Keywords : Chatbots; Digital Services Innovation; Customer Satisfaction; Routine Banking Assistance; Digital Transformation; Financial Services;

    Abstract : With the proliferation of digital services and technologies, industries, including thebanking sector, are looking for innovative ways to improve customer experience. The criticalaspect of improving customer experience is increased customer satisfaction, which helps toattract new customers and to retain existing ones. READ MORE

  4. 3. Economic Capital Models : Methods for fitting loss distributions

    University essay from Umeå universitet/Institutionen för matematik och matematisk statistik

    Author : William Fritzell; [2023]
    Keywords : Economic Capital; Distribution fitting; MCMC;

    Abstract : The thesis provides a well-researched classical approach to fit and predict the losses (extreme) for Lloyds Bank’s Dutch mortgage portfolio, their defaulted Dutch mortgage portfolio, and their German personal and car loan portfolio. This is a crucial piece for quantification of the economic loss, required for effective credit risk management by the Bank. READ MORE

  5. 4. Reconfiguring educational relations in the(digital) classroom: Experiences and educational dilemmas in teaching during the COVID-19 lockdowns

    University essay from Malmö universitet/Fakulteten för lärande och samhälle (LS)

    Author : Dale James Foley; [2022]
    Keywords : Pedagogical Relations; Schooling; Pedagogical Care; Digital Pedagogy; Alienation; Dialogue; Lived Experience;

    Abstract : This thesis in Educational Theory explores how teachers in Denmark reconfigured their practices of teaching to be conducted via digital means during the COVID-19 pandemic. In a time where people were locked away in isolation from the world they knew due to the threat of a of the deadly virus, I show the reconfiguration of teaching practices that subsequently impacted educational relations situated in, out and alongside the classroom. READ MORE

  6. 5. A hermeneutic study on the perception of responsibility within Banking

    University essay from Malmö universitet/Institutionen för Urbana Studier (US)

    Author : Samanta Morais; [2022]
    Keywords : responsibility; banking; hermeneutics; subjectivity; storytelling; power relations;

    Abstract : This thesis explores how those relating to banking institutions engage with, and experience responsibility throughout their daily interaction with these institutional environments. The proposed thesis’ research question is What is responsibility in banking?. READ MORE