Essays about: "företagsprocesser"

Found 2 essays containing the word företagsprocesser.

1. 1. Trouble Tickets resolution time estimation : The Design of a Solution for a Real Case Scenario

   University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

   Author : Riccardo Colella; [2021]
   Keywords : Trouble Ticket; Resolution Time Estimation; Ticket Resolution; Company processes; Trouble Ticket Management; Telecommunication; Data-Driven; Machine Learning; Problembiljett; uppskattning av lösningstid; lösning av biljetter; företagsprocesser; hantering av problembiljetter; telekommunikation; datadriven; Machine Learning;

   Abstract : Internet Service Providers are companies that deliver services managing a complex network of apparatus and cables. Given the complexity of the network, it often happens that alarms are generated. READ MORE

3. 2. Collecting and Integrating Customer Feedback: A Case Study of SaaS Companies Working B2B

   University essay from Lunds universitet/Produktionsekonomi

   Author : Oscar Ahlgren; Johanna Dalentoft; [2020]
   Keywords : Software-as-a-Service; SaaS; customer feedback collection; B2B; user input; Technology and Engineering;

   Abstract : Even though companies are aiming for an agile way of working, and by that mainly focusing on providing value to their customers, it is challenging to get accurate customer data. Software companies are struggling in effectively and efficiently integrating customer feedback in their development processes. READ MORE