Essays about: "feedback, hotel"

Found 5 essays containing the words feedback, hotel.

  1. 1. An App for Measuring Guest Satisfaction During a Hotel Stay

    University essay from Lunds universitet/Ergonomi och aerosolteknologi

    Author : Stina Andreason; Ebba Lundvall; [2020]
    Keywords : User Experience; Rating Systems; Evaluation; Hotel Reviews; Guest Satisfaction; Technology and Engineering;

    Abstract : Denna studie berör gästnöjdhet och återkoppling vilka är viktiga aspekter när man arbetar med kunder. Speciellt inom hotellindustrin är detta viktigt då bra service handlar om att känna sin gäst. Hotellen vill veta alla bekymmer eller funderingar som gästen har medan de är kvar på hotellet för att kunna kompensera innan de lämnar. READ MORE

  3. 2. Designing a Bluetooth Speaker: A Collaboration with Orlo AB

    University essay from Lunds universitet/Industridesign

    Author : Martin Samuelsson; [2017]
    Keywords : Arts and Architecture; Technology and Engineering;

    Abstract : This report details the collaborative project between the Author, Zenit Design AB which is performed on behalf of the bluetooth speaker manufacturer, Orlo AB. The Project is divided in two parts, where the first aims to identify a new market where Orlo’s technical expertise will benefit the user in a unique way and the secondary part is about designing a speaker for the said market. READ MORE

  4. 3. Using social marketing to trigger water saving behaviour in hotels - a case study of a towel programme in Greece

    University essay from Lunds universitet/Internationella miljöinstitutet

    Author : Stephanie Wischner; [2014]
    Keywords : social marketing; water reduction; towel reuse; sustainable hotel management; Social Sciences; Earth and Environmental Sciences;

    Abstract : Water scarcity is one of the environmental issues, which societies face nowadays. The demand for water in popular tourist destinations, in areas that are already subject to limited natural water resources, compounds the problem. READ MORE

  5. 4. Spreading the Online Word-of-Mouth - A Study on the Impact of Feedback in the Online Hotel Reservation Industry

    University essay from Lunds universitet/Nationalekonomiska institutionen

    Author : Anna Möller; [2009]
    Keywords : reputation; online feedback; hotels; feedback mechanism; behaviour; Economics; econometrics; economic theory; economic systems; economic policy; Nationalekonomi; ekonometri; ekonomisk teori; ekonomiska system; ekonomisk politik; Business and Economics;

    Abstract : In this paper we empirically analyse if feedback systems at online hotel booking websites affect the behaviour of partner hotels by providing them with an incentive to invest in better quality to please their customers. This is done by creating a model to forecast the expected behaviour of partner hotels and thereafter performing a number of statistical tests on review data from the online hotel reservation agency Booking. READ MORE

  6. 5. The Relevance of Coaching for Front Line Receptionists in the Hotel Industry -A study of Scandic Rubinen

    University essay from Göteborgs universitet/Graduate Business School

    Author : Liselott Stener; [2007-07-19T13:42:34Z]
    Keywords : empowerment; service guarantee; service quality; motivation; leadership; coaching;

    Abstract : In hotel organisations, managers use the yearly employee appraisals to give feedback and discuss the goals for future years with their employees. But, is this actually enough? Personnel development should occur on a continuous basis, and the employee appraisals can thus be connected to an overall coaching plan. READ MORE