Essays about: "flight attendants"

Found 2 essays containing the words flight attendants.

1. 1. Locating the Effects of Emotional and Aesthetic Labor on Performance Through the Lens of Flight Attendants : —An investigative qualitative study of a low-cost and a premium airline

   University essay from Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

   Author : Athina Spyridonos; Hala Zeeb; [2023]
   Keywords : aesthetic labor; emotional labor; employee performance; flight attendants; low-cost airline; premium airline; motivation; Herzberg;

   Abstract : This research implemented a multiple case study design to investigate the effects of aesthetic and emotional labor in the premium airline context of Emirates, in comparison to the low-cost airline context of easyJet. This was achieved through the conduct of interviews with flight attendants from each airline as they are the frontline employees who are mostly concerned with the implementation of these standards. READ MORE

3. 2. Blue skies or dark clouds for the pilots and flight attendants? : Loyalty, self-loyalty, commitment and motivation in the flight industry

   University essay from Karlstads universitet

   Author : Rahul Singh; [2020]
   Keywords : Loyalty; Self-loyalty; Motivation; Commitment; Pilot; Flight attendant; Flight industry; Low-cost airline; Carrier airlines;

   Abstract : While worldwide the flight industry was increasing in the last decade, little is known about the working environment of pilots and flight attendants. This paper aims to develop a deeper understanding based on the theories of loyalty, self-loyalty, commitment, and motivation for pilots and flight attendants in the low-cost segment and the carrier segment in the flight industry. READ MORE