Essays about: "government e-service"

Showing result 1 - 5 of 10 essays containing the words government e-service.

  1. 1. MONEY ON (THE) LINE : A Quantitative Study on the Effects of Different Types of Digital Government Services on Petty Corruption

    University essay from Uppsala universitet/Statsvetenskapliga institutionen

    Author : Victor Hasslöf; [2024]
    Keywords : E-government; E-governance; E-services; E-service; electronic; government; governance; digital; government; service; services; digital; digitalization; computer; public; sector; informational; transactional; corruption; petty; crime; economics; quantitative; analysis; 2014; 2013; EGDI; online; index; subindex; disaggregate; conceptualization; data; E-tjänst; E-services; digitalisering; digital; tjänst; offentlig; sektor; korruption; tjänstemannakorruption; information; transaktion; brottsekonomi; dator; ekonomi; kvantitativ; analys; 2014; 2015; EGDI; online; index; underindex; disaggregerad; konceptualisera; data;

    Abstract : Previous research indicates that improving digital government services may contribute to the reduction of corruption. This study seeks to deepen the knowledge of this suggested causal link in several ways. Firstly, it adds nuance by examining the effects of two distinct sub-types of digital government services on specifically petty corruption. READ MORE

  3. 2. Citizen's Perspectives on Municipalities' E-Services : A Study about how a Municipality works with their E-Services and how they involve the Citizens

    University essay from Högskolan Väst/Avd för informatik

    Author : Elin Hedlund; [2020]
    Keywords : Public E-Service; Digitalization; Effectivization; E-Government; Citizen-Centricity; Municipality;

    Abstract : Digitalization and e-services are a hot topic within the Swedish municipalities today. There are a lot of discussions about how the municipalities can improve their services with the help of digital tools. However, the one thing that is often missed is what the citizens or end users' needs and want from a service. READ MORE

  4. 3. Vacation Exchange Management : Investigating the Vacation Exchange Process at Karlstad Municipality Through Document Analysis, Interviews, and Task Analysis to Elicit System Requirements

    University essay from Karlstads universitet/Handelshögskolan (from 2013)

    Author : Tobias Tensmyr; [2020]
    Keywords : vacation exchange management; digitization; e-service for government; digitizing paper forms; usable systems; user requirements; system requirements; document analysis; task analysis; process modeling;

    Abstract : The study aims to investigate the current process for vacation exchange at Karlstad municipality to elicit system requirements for a future system. The investigation includes creating an understanding of the vacation exchange process, the roles involved, and their tasks performed in the process. READ MORE

  5. 4. Incorporating end user needs in e-Servicedevelopment at project level

    University essay from KTH/Industriell Management

    Author : ÅSA BJÖRNDAHL; [2016]
    Keywords : e-Service s ; e-Government; human-centered design HCD ; user-centered design UCD ; user needs; IT-development; e-tjänst er ; e-Government; människocentrerad utveckling; användarcentrerad utveckling; användarbehov; IT-utveckling;

    Abstract : Syfte - Syftet med denna forskning är att främja förståelsen av hur slutanvändarbehov beaktas vid utformningen och genomförandet av offentliga e-tjänster. Metod - Forskningen genomfördes med en fallstudieapproach på Skatteverket, där fyra olika utvecklingsprojekt för e-tjänster undersöktes. READ MORE

  6. 5. Behind the curtain

    University essay from Göteborgs universitet/Förvaltningshögskolan

    Author : Per-Erik Nyström; [2015-03-17]
    Keywords : E-service; E-government; Public Administrator; Process; Roles; Implementation;

    Abstract : Public electronic services (e-services) have for a decade plus attracted both scholarly and political attention as the concept carries with it promises of heightened efficiency and an altered relationship between the governed and its government. Pivotal to the success of e-service implementation but often overlooked by academics, are the men and women responsible for its day-to-day maintenance - the public administrators. READ MORE