Essays about: "hotel industry"

Showing result 1 - 5 of 113 essays containing the words hotel industry.

  1. 1. The Impact of Service Quality on Customer Satisfaction in Hotel Business Development : Correlation Between Customer Satisfaction and Service Quality

    University essay from Karlstads universitet

    Author : Dider Bhuian; [2021]
    Keywords : service quality; hotel industry; customer satisfaction; descriptive methodology;

    Abstract : This research aimed to study the correlation between customer satisfaction and service quality in the hotel business. It also outlines the significance of understanding customer satisfaction and how customers distinguish service delivery. Customers have changed prospects based on their consideration of service or product quality. READ MORE

  2. 2. The economic impacts of Covid-19 on 4-star hotels in London and Stockholm in 2020

    University essay from Södertörns högskola/Turismvetenskap

    Author : Gary Waller; [2021]
    Keywords : Covid-19; Crisis; Management; Techniques; Impact; Economic; Hotel; Strategy; Pandemic; Travel; Hospitality; Tourism;

    Abstract : The global tourism and hospitality industry has benefitted from years of consecutive growth over recent times. However, the health crisis of Covid-19 in 2020 wiped trillions in USD off the industry’s economy taking it back to 1990 levels. READ MORE

  3. 3. Online reviews’ influence on purchase decisions within the Hotel Industry

    University essay from Mälardalens högskola/Akademin för ekonomi, samhälle och teknik; Mälardalens högskola/Akademin för ekonomi, samhälle och teknik

    Author : Martin Ström; Olivia Karlsson; [2021]
    Keywords : Consumer behavior; Consumer perception; Purchase decision; Hotel industry;

    Abstract : Research Question: How do online reviews influence purchase decisions among potential consumers within the Hotel Industry?  Purpose: The purpose of this research is to gain a deeper understanding about the impacts in which online reviews has on consumer behavior and their decisions to actively select and purchase service from different hotels. The authors are striving to find answers to whether online reviews obtaining information about positive customer experiences within the hotel industry has a noticeable impact on the decisions made by customers. READ MORE

  4. 4. Unwelcome: a study on the Employees´ Perspective on Sex Trafficking in the Hotel industry in Amsterdam

    University essay from Södertörns högskola/Turismvetenskap

    Author : Eleonora Rossi; [2021]
    Keywords : Sex trafficking; Hotel Industry; Employee´s perspective; Netherlands; Amsterdam;

    Abstract : Sex trafficking is a form of modern slavery which includes the sexual exploitation of individuals for personal gain. It currently affects 4 million people globally, and around 9 thousand in Europe. READ MORE

  5. 5. Turnover-based Rents – A Game Changer for the Hotel Industry? : An Analysis of the Effects of a Purely Revenue-based Rent Model for Hotel Real Estate

    University essay from KTH/Fastigheter och byggande

    Author : Leo Waern; [2021]
    Keywords : Hotel real estate; turnover-based rent; contract management; Hotellfastigheter; omsättningsbaserad hyra; avtalsuppföljning;

    Abstract : Stockholm’s hotel market has been performing well the past 15 years, but the Covid-19 pandemic has shattered years of growth. The aim of this report has been to evaluate a purely turnover-based rent model that can increase flexibility for the hotel owners during economic crisis, while possibly increasing the value of the property and returns during good economic times. READ MORE