Essays about: "hotel service employees"

Showing result 11 - 15 of 21 essays containing the words hotel service employees.

  1. 11. Sustainable business development and its challenges : a study on Scandic hotels

    University essay from SLU/Dept. of Economics

    Author : Md. Mominul Islam; [2015]
    Keywords : challenge; gaps; service; sustainable business development; variation;

    Abstract : This study analyses the housekeeping service performance of two Scandic hotels and perceptions of the hotel guests about the towel re-use and food waste issues, which make both environmental and business sense. The cleaning service in the hotel rooms is analyzed by the direct observation of 50 hotel rooms contributing to guests’ satisfaction. READ MORE

  3. 12. Hospitality and Sustainability A case-study and comparison of the sustainability work by hotels in the Gothenburg area

    University essay from Göteborgs universitet/Företagsekonomiska institutionen

    Author : Emelie Björnefors; Louise Kjellsson; [2014-08-14]
    Keywords : Hotels; Hospitality; Sustainability; Environment; Gothenburg;

    Abstract : Background and problem: The growing worldwide tourism industry and its potential impact on the environment has become a hot topic within the global hospitality industry. There has been an increase in the consciousness of sustainability issues over the last decades amongst hoteliers and investors. READ MORE

  4. 13. Design of user interface for heating, ventilation and air conditioning systems

    University essay from Karlstads universitet/Fakulteten för hälsa, natur- och teknikvetenskap (from 2013)

    Author : Viktor Karlsson Ejwertz; [2014]
    Keywords : ;

    Abstract : The project was carried out at Karlstad University during the spring of 2014 as a degree project for a Degree of Bachelor of Science in Innovation and Design Engineering and consists of 22.5 ECTS. The supervisor was lecturer Lennart Wihk from Karlstad University. The examiner was professor Leo de Vin. READ MORE

  5. 14. Seasonal Employees as Brand Ambassadors? - A Bachelor Thesis about Management Strategies for Seasonal Employee Commitment and Brand Ambassadorship

    University essay from Lunds universitet/Institutionen för tjänstevetenskap

    Author : Kristina Magnusson; [2014]
    Keywords : seasonal employment; contingent employment; employee commitment; branded service encounters; brand personality; brand ambassadors; Social Sciences;

    Abstract : Today, the majority of employees in the tourism industry work under contingent and fairly insecure working conditions, among them seasonal employees. In this industry, the business of amusement parks and resort hotels is one with a high quota of seasonally hired front-line employees. READ MORE

  6. 15. Molding the Behavior of Aggressive Customers : Case Study of Björken Hotel Umeå, Sweden

    University essay from Företagsekonomi

    Author : Hailu Tekeher Getnet; Muhammad Rizwan Malik; [2012]
    Keywords : Hotel industry; Emotional labor; Aggression; Anger; Customer service; Employees CSEs ;

    Abstract : Organizations have to understand the customer very well if they want to exist in business. Thisunderstanding of the customer will help organizations to act accordingly. More specifically hotelservices are characterized by frequent interaction with the customers. READ MORE