Essays about: "hotel service employees"
Showing result 16 - 20 of 21 essays containing the words hotel service employees.
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16. Internal Quality Management in Service Organizations: a theoretical approach
University essay from Fakulteten för ekonomi, kommunikation och ITAbstract : Service industry or service economy is now taking a big part of the whole economy. Service sector is still a fast growing market over the world, especially in the developing countries. The adoption of Total Quality Management (TQM), which focuses on customer satisfaction, was widely accepted by most service organization. READ MORE
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17. The Employees' Roles on Service Delivery : Case Study on Haibin Hotel & Westin Hotel in China
University essay from Avdelningen för ekonomiAbstract : Aim: Nowadays, China‟s hotel industry has developed rapidly and makes a great contribution to service industry. Nevertheless, there are still various problems in the hotel industry. There is a lack of suitable human resource strategies to develop employees qualitatively and quantitatively, which is the main internal reason. READ MORE
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18. Employee Satisfaction vs. Service Performance: A Chinese hotel’s perspective
University essay from Göteborgs universitet/Graduate SchoolAbstract : Among business practitioners, it is a conventional wisdom that employees’ satisfaction determines their service performance. However, in the academic world, there is a continuous debate on whether service employees’ attitudes can be directly associated with their job performance. Culture might influence people on their behavior. READ MORE
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19. Empowerment, Contextual Performance & Job Satisfaction - A Case Study of the Scandic Hotels in Jönköping -
University essay from IHH, Företagsekonomi; IHH, EMM (Entrepreneurskap, Marknadsföring, Management)Abstract : Purpose: The purpose of this study was to examine the relationship between job satisfaction among hotel employees as well as the relationship between employee empowerment and contextual performance behaviours. Background: Most managers and scholars emphasize that an organization’s most important tool for gaining a competitive advantage is its people and; in order for the firm to attain success employees must be involved and active. READ MORE
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20. The Impact of Customer Care on Experiences in Service Quality Delivery(a case study of Labadi Beach Hotel-Ghana)
University essay from Akademin för hållbar samhälls- och teknikutvecklingAbstract : ABSTRACT COURSE: Bachelor Thesis in Business Administration 15 ECTS AUTHORS: Ossai Uche, (21st March 1980), Västerås. Prosper Akpabli Hanyabui, (17th March 1980), Västerås. READ MORE