Essays about: "impact of reliability dimension on service quality"

Found 3 essays containing the words impact of reliability dimension on service quality.

1. 1. Impact of service quality on  customer satisfaction

   University essay from Högskolan i Gävle/Avdelningen för ekonomi

   Author : EHIGIE Johnson; Jesse Karley; [2018]
   Keywords : Service Quality;

   Abstract : Title: Impact of service quality on customer satisfaction. Case study: Liberia Revenue Authority Level: Master Thesis in Business Administration Author: Ehigie Clifford Johnson, Jesse S. READ MORE

3. 2. The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana

   University essay from Blekinge Tekniska Högskola/Sektionen för management

   Author : Richard Selassie Bebli; [2012]
   Keywords : Service quality and customer satisfaction.;

   Abstract : The development of information and communication technology (ICT) in Sub-Saharan Africa over the last two decades is drastically altering the way business is done in Sub-Saharan Africa in general and Ghana in particular. The banking sector is no exception to this revolution. READ MORE

4. 3. Measuring Retail Service Quality in Sport Stores by Using RSQS Model : A case study of Stadium in Helsinki

   University essay from Handelshögskolan vid Umeå universitet

   Author : Julia Chernetskaya; Jing Xiao; [2010]
   Keywords : Service Quality; Retail Service Quality; RSQS; Sport store; Finland;

   Abstract : During the past few decades service quality has become a major area of attention topractitioners, managers and researchers. It has strong impact on business performance,lower costs, customer satisfaction, customer loyalty and profitability. This study aimedat analysis of retail service quality dimensions at clothing stores. READ MORE