Essays about: "importance of customer orientation"

Showing result 1 - 5 of 23 essays containing the words importance of customer orientation.

  1. 1. Variations in working capital management in Croatia and Finland

    University essay from Lunds universitet/Företagsekonomiska institutionen

    Author : Luka Kristijan; Max-Erik Viking Björkqvist; [2023]
    Keywords : Working capital management; Cash management; Inventory management; Accounts receivable management; Accounts payable management; Mixed-method research; Variations; Croatia; Finland; Business and Economics;

    Abstract : This thesis investigates the variations in working capital management between Croatian and Finnish companies across different sizes. The study aims to gain a comprehensive understanding of the factors influencing these variations and the underlying reason behind them. READ MORE

  3. 2. Sustainability and Resilience in Family Businesses : How do family businesses integrate sustainability into their resilient sourcing strategies?

    University essay from

    Author : Marie Wuest; [2022]
    Keywords : Sustainability; Supply Chain Resilience; Family Businesses; Disruption; Sourcing Strategies;

    Abstract : Abstract Background: Supply chain resilience and sustainability have rarely been considered together, neither in literature nor in practice. The need to pursue both approaches is partly due to end- customer pressure for more sustainable practices. READ MORE

  4. 3. The Development of Capabilities for Servitization from a Dynamic Capability Perspective : a single-case study within the context of product-oriented servitization

    University essay from Högskolan i Halmstad/Akademin för företagande, innovation och hållbarhet

    Author : Jacob Brandin; David Hugne; [2022]
    Keywords : Servitization; Dynamic Capabilities; Service Strategy; Product-Service Systems; Product-Service Orientation; Organizational Transformation; Capabilities for Servitization; Capabilities;

    Abstract : Purpose – The purpose of this master thesis was to extend the understanding of the capabilities needed to enable the organizational transformation required throughout the servitization process. This research aims to identify what capabilities for servitization were important for the case company and understand how these capabilities were developed by adopting a dynamic capability perspective. READ MORE

  5. 4. Sustainability and economic crisis : Scenario strategies for a sustainability driven company

    University essay from KTH/Hållbar utveckling, miljövetenskap och teknik

    Author : Ferdinand Schnell; [2021]
    Keywords : Scenario planning; future scenarios; strategy; start-up; trends; drivers; trendlines; consumer behaviour; transformation; education;

    Abstract : This thesis addresses the challenges and opportunities of sustainability driven companies during the time of crisis in 2020. The company Green City Solutions is used as a case study company in the field of air pollution. READ MORE

  6. 5. A bank’s strategical positioning within the Green Sector for an increased customer satisfaction : a segmented kano analysis

    University essay from SLU/Dept. of Economics

    Author : Oscar Klofsten; [2021]
    Keywords : customer satisfaction; service marketing mix; segmented kano; analysis; green sector; bank;

    Abstract : The major banks in Sweden are seen as confusingly similar to their customers. By taking a behavioural focus, banks may understand how they can make themselves unique and increase their customer satisfaction. Through increasing customer satisfaction, banks may be able to gain a competitive advantage and consequently increase their profit. READ MORE