Essays about: "improving a customer service"

Showing result 1 - 5 of 87 essays containing the words improving a customer service.

1. 1. Evaluating sensor accuracy and repeatability in gasketed plate heat exchangers

   University essay from Lunds universitet/Avdelningen för Biomedicinsk teknik

   Author : Nils Engman; [2023]
   Keywords : Sensors; IoT; Heat Exchangers; Technology and Engineering;

   Abstract : Alfa Laval has connected sensors to their gasketed plate heat exchangers (gphe) to extend their customer service offering. To develop this service further the flow through the GPHE is needed. In this thesis, the objective was to evaluate an inexpensive flow switch and two sensor kits that measure pressure and temperature. READ MORE

3. 2. Prediction Models for TV Case Resolution Times with Machine Learning

   University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

   Author : Borja Javierre I Moyano; [2023]
   Keywords : Datasets; Machine Learning ML ; Prediction; Resolution Time RT ; Solve Time; TV Cases; Trouble Tickets TT ; Customer-Related Trouble Tickets Resolution Time; CRM system; BI system; Telecommunications; Dataset; Machine Learning ML ; Prediction; Resolution Time; Solve Time; TV Cases; Trouble Tickets TT ; Kundrelaterade problem Tickets Resolution tid; CRM-system; BI-system; Telekommunikationer.;

   Abstract : TV distribution and stream content delivery of video over the Internet, since is made up of complex networks including Content Delivery Networks (CDNs), cables and end-point user devices, that is very prone to issues appearing in different levels of the network ending up affecting the final customer’s TV services. When a problem affects the customer, and this prevents from having a proper TV delivery service in devices used for stream purposes, the issue is reported through a call, a TV case is opened and the company’s customer handling agents start supervising it to solve the problem as soon as possible. READ MORE

4. 3. Digital Sustainability: How does digital transformation in the tourism industry affect sustainable development? : A case study of the Innovation Voucher Project in Korea

   University essay from Södertörns högskola/Företagsekonomi

   Author : Jongwoo Lim; [2023]
   Keywords : Digital sustainability; Digital transformation transition ; Tourism business; Sustainable development; COVID-19; Service Marketing; Innovation Voucher Project;

   Abstract : This paper examines how the adoption of a series of digital technologies in tourism companies affects economic, social, and environmental sustainability. This research conducted a quantitative survey on tourism companies in Korea to empirically explore the connection between digital transformation and its impact on sustainability. READ MORE

5. 4. Improving the accessibility of API documentation for non-technical users

   University essay from Linnéuniversitetet/Institutionen för datavetenskap och medieteknik (DM)

   Author : Gabriele Marinosci; Ratmir Shchadrynski; [2023]
   Keywords : REST API; API documentation; User Experience;

   Abstract : Software documentation is one of the most important aspects of the software development process, as it allows the transfer of knowledge between individuals, regardless of their background and their technical knowledge. In particular, Application Programming Interfaces provide the basic structure for the communication and integration between different software systems. READ MORE

6. 5. Human-Like Chatbot : A quantitative study of the emotional response toward human-to-machine interaction

   University essay from Högskolan i Halmstad/Akademin för företagande, innovation och hållbarhet

   Author : Anastasiia Jönsson; Clara Nordberg; [2023]
   Keywords : Digital Marketing; Chatbot; Emotion; Empathy; Humanlike; Human-to-machine interaction; ChatGPT;

   Abstract : Problem formulation: The problem that the thesis research relates to is the limitations of artificially intelligent chatbots as interlocutors. The emotional component of communication plays an essential role in the customer experience, but many users have a negative attitude toward chatbots due to their lack of humanity and empathy. READ MORE