Essays about: "innovation and customer satisfaction"

Showing result 21 - 25 of 60 essays containing the words innovation and customer satisfaction.

1. 21. Increasing Retention in Insurtechs Through Churn Prediction

   University essay from Lunds universitet/Innovationsteknik

   Author : John Rapp Farnes; Oskar Christiansen; [2021]
   Keywords : Non-life insurance; Property and casualty insurance; Customer retention; Churn prediction; Predictive analytics; Classification; Machine learning; Mathematics and Statistics;

   Abstract : Over the last decades, the Swedish insurance industry has seen decreased entry barriers due to deregulation and emerging new technologies, which have the potential to disturb the stagnated and consolidated competitive landscape of the industry. Initiated by newcomers like American insurance startup Lemonade, and later Swedish Hedvig among others, there is an increased push toward digitalization, transparency, and automation in the industry. READ MORE

3. 22. Customer involvement in the creation of a value proposition for a start-up

   University essay from Mälardalens högskola/Akademin för innovation, design och teknik

   Author : Agnes Smith Jonasson; [2021]
   Keywords : Customer involvement; value proposition; value proposition canvas; start-up; EdTech sector; Kundinvolvering; värdeerbjudande; värdeerbjudande-canvas; nystartade företag; EdTech;

   Abstract : Background                   The single most important thing for a start-up is to define how they will satisfy their customers’ needs, as it is the key to survival. This can be done by creating a value proposition that presents the benefits of the product and/or service being sold. READ MORE

4. 23. Compliane management for IoT startup companies : A case study at Sony Network Communications

   University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle

   Author : Fredrik Tånnander; [2020]
   Keywords : ;

   Abstract : Internet of Things (IoT) revolutionise the society of today and tomorrow. IoT redefines technology and innovation, our perception of technology and creates a disruptive market for new products and services. The market of IoT is projected to expand exponentially in coming years, both in terms of a growing customer base and new market actors. READ MORE

5. 24. Exploring the relation between stakeholder inertia and product requirements

   University essay from Blekinge Tekniska Högskola

   Author : Fang Ting; Huang Yiweihua; [2020]
   Keywords : User inertia; Habit; Innovation; Customer satisfaction; Software engineering; Radical innovation; Incremental innovation;

   Abstract : User inertia is a real innovation adoption problem that cannot be seen or grasped. How to overcome user inertia while introducing innovation has become a key factor in today's society. READ MORE

6. 25. Effects of Value-Added Service on Customer Retention : A case study on Telenor Bangladesh

   University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

   Author : Sanjida Rifat Rahman; Jannatul Fardous; [2020]
   Keywords : ;

   Abstract : The main purpose of this thesis is to showcase and describe the effect ofvalue added service on customer retention. The investigation has been donethrough a qualitative study which is based on a semi structured interview of10 managers and by analyzing previous theories. READ MORE