Essays about: "internal customer"

Showing result 1 - 5 of 292 essays containing the words internal customer.

  1. 1. HELLO, HOW CAN I HELP YOU? THE FUTURE OF CUSTOMER SERVICE IN SWEDISH SERVICE COMPANIES

    University essay from Göteborgs universitet/Graduate School

    Author : Carl Lindberg; Elvira Zandhers; [2018-08-02]
    Keywords : Customer service; Future of Customer Service; Factors; Trends; Uncertainties; Scenario;

    Abstract : MSc in Innovation and Industrial Management.... READ MORE

  2. 2. Holding on to the positive aspects of being small: A multiple case study exploring product innovation processes in knowledge-intensive companies by incorporating the variable of company growth

    University essay from Göteborgs universitet/Graduate School

    Author : Carolina Bååt; Viktoria Östblom; [2018-08-01]
    Keywords : ;

    Abstract : MSc in Innovation and Industrial Management.... READ MORE

  3. 3. A Business Model Perspective on Additive Manufacturing

    University essay from KTH/Industriell Management; KTH/Industriell Management

    Author : INGRID PORAT; KLARA HOVSTADIUS; [2018]
    Keywords : additive manufacturing; business models; Gartner’s hype cycle; additiv tillverkning; affärsmodeller; Gartner’s hype cycle;

    Abstract : Additive manufacturing (AM) is an immature manufacturing technology which is often considered to have the potential of disrupting the manufacturing industry and many industrial companies are currently investigating how they can position themselves within the AM market. Technological innovations alone are often insufficient to fully exploit the benefits of new technology and requires to be accompanied with business model innovation. READ MORE

  4. 4. Factors Influencing the Net Promoter Score (NPS) : A Case of Funnel

    University essay from

    Author : Devesh Gadkari; [2018]
    Keywords : NPS; Net Promoter Score; Customer loyalty; Customer satisfaction; Word of Mouth; Industry; Industry dynamic;

    Abstract : Net Promoter Score (NPS) is considered to be an important metric for measuring customer loyalty. The concept is widely popular and adopted in several established and emerging industries. This master’s thesis work is aimed to spot the factors influencing the NPS of a company and the score rated by an individual. READ MORE

  5. 5. The Digital Transformation of the Swedish Banking Industry : A study on the digitalisation of Swedish banks and how it affects their perspective on customer experience

    University essay from Uppsala universitet/Institutionen för informatik och media; Uppsala universitet/Institutionen för informatik och media

    Author : Mustafa Al-Chalabi; Lawand Bahram; [2018]
    Keywords : Digital transformation; Banking; Financial industry; Process theory; Customer experience; Customer satisfaction; PSD2; GDPR; MiFID II;

    Abstract : The Swedish banking industry has long been at the forefront when it comes to digital leadership. Currently, this industry is starting to fall behind other industries, and a closer look at the industry reveals that niche banks are having less trouble with adapting new technologies than bigger banks. READ MORE