Essays about: "internal service"

Showing result 1 - 5 of 283 essays containing the words internal service.

  1. 1. HELLO, HOW CAN I HELP YOU? THE FUTURE OF CUSTOMER SERVICE IN SWEDISH SERVICE COMPANIES

    University essay from Göteborgs universitet/Graduate School

    Author : Carl Lindberg; Elvira Zandhers; [2018-08-02]
    Keywords : Customer service; Future of Customer Service; Factors; Trends; Uncertainties; Scenario;

    Abstract : MSc in Innovation and Industrial Management.... READ MORE

  2. 2. KPI Management within an IT Consultancy Firm: A Single Case Study about Business Control at PdB

    University essay from Göteborgs universitet/Graduate School

    Author : Jessica Evebring; Viktor Paulsson; [2018-08-01]
    Keywords : IT Consultancy Firms; Business Control; Balanced Scorecard; Performance Indicators; KPIs; Benchmarking; Service and Knowledge Companies;

    Abstract : MSc in Innovation and Industrial Management.... READ MORE

  3. 3. Non-Destructive testing of concrete with ground penetrating radar

    University essay from Luleå tekniska universitet/Byggkonstruktion och brand

    Author : Elias Hammarström; [2018]
    Keywords : Concrete; Non-destructive testing; Ground Penetrating Radar GPR ; Assessment; Inspection;

    Abstract : Concrete structures are susceptible to deterioration over time and it is vital to continually assess concrete structures to maintain the structural integrity and prolong the service life. In recent years there has been an increased interest in non-destructive testing of concrete, i.e. READ MORE

  4. 4. Evaluating Servitization in the Manufacturing Equipment Industry

    University essay from KTH/Industriell ekonomi och organisation (Inst.)

    Author : Sofia Samuelsson; [2018]
    Keywords : Servitization; PSS; product-service; business model; manufacturing equipment industry; Tjänstefiering; PSS; produkt-tjänst; affärsmodell; tillverkningsindustrin;

    Abstract : In the manufacturing equipment industry, sensors integrated in manufacturing equipment is a prerequisite for higher levels of servitization, such as maintenance and product support services, as the sensors can provide data of equipment usage. In this study, a framework called Evaluation of readiness of servitization has been developed, where manufacturing equipment companies can evaluate whether they benefit from developing new solutions with a higher level of servitization. READ MORE

  5. 5. The effect of IoT on revenue streams and product features within the mechanical industry : Development of a business model

    University essay from KTH/Industriell ekonomi och organisation (Inst.); KTH/Industriell ekonomi och organisation (Inst.)

    Author : JOHN FRANSSON; MARTIN WÅHLSTRAND; [2018]
    Keywords : Internet of Things; IoT; digitalization; servitization; Industry 4.0; Business Model Canvas; BMC; business models; KANO model.; Internet of Things; IoT; digitalisering; Industri 4.0; Business Model Canvas; BMC; affärsmodeller; KANO-modellen;

    Abstract : A mechanical industry company’s need for an effective and suitable business model is higher than ever before due to new emerging technologies, especially within digitalization and Industry 4.0. READ MORE