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Showing result 11 - 15 of 23 essays matching the above criteria.

  1. 11. Kommunikation och följsamhet inom djursjukvården

    University essay from SLU/Dept. of Clinical Sciences

    Author : Camilla Fallqvist; [2015]
    Keywords : kommunikaation; följsamhet; djurhälsopersonal; communication; compliance; animal healthcare personnel;

    Abstract : Vårt språk lär vi oss tidigt i livet men den största delen av vår kommunikation sker ickeverbalt genom kroppsspråk, mimik och gester utan att vi reflekterar över det. Detta utgör cirka 80-95 procent av den dagliga kommunikationen och är av stor vikt i klientkontakten inom vården. READ MORE

  3. 12. Strategic environmental management in a service organization : a case study of Swedbank

    University essay from SLU/Dept. of Economics

    Author : Emilia Sjöberg; [2014]
    Keywords : Banks; Corporate environmental responsibility; Environmental aspects; Environmental impacts; Environmental strategies; Financial sector; Service sector; Strategic environmental management;

    Abstract : During the past decade environmental challenges have been intensified and given increased attention. This implies that businesses in all sectors strategically need to manage these challenges. The service sector is often considered as a sector with a low environmental impact if the direct environmental aspects are assessed. READ MORE

  4. 13. Investing in CSR targeted funds : A study of the Swedish CSR fund industry and its potential problems

    University essay from KTH/Industriell produktion

    Author : Anton Fröling; Johan Källmark; [2013]
    Keywords : ;

    Abstract : In this paper qualitative research has been done in order to identify current problems with investing in corporate social responsibility (CSR) funds. There are several reasons to why this is an important subject. READ MORE

  5. 14. Successful Branding in Covert Virals : Communication Strategy and Communication Channel Synergy

    University essay from Internationella Handelshögskolan

    Author : Carl Oscar Jansson; Jens Myhrman; Michael Nordström; [2011]
    Keywords : Covert Virals; Branding Strategies; Communication Channels; Advertising; Covert Marketing; Viral Marketing; Communication Strategy; Media Strategy; Generation Y;

    Abstract : Purpose: The purpose of this study is to see what implications the new communication channel of Covert Virals has on acknowledged communication strategies and whether or not these strategies are still viable within Covert Virals.   Background: The term Covert Viral has been given to pieces of advertisement, spread through the medium of electronic word of mouth over social networks, which are designed to look user made. READ MORE

  6. 15. Customer Loyalty: A case study of a local bank in Sweden

    University essay from Internationella Handelshögskolan

    Author : Sara Fransson; Karolina Lahdeaho; Therese Skoglund; [2011]
    Keywords : Customer loyalty; Relationship marketing; Complaint management; Service quality; Kundlojalitet; Relationsmarknadsföring; klagomålshantering; servicekvalitet;

    Abstract : Background: The financial services industry is a highly competitive and fragmented market. Firms are realizing the need and advantage of retaining customers rather than only focusing on acquiring new customers. Managers should focus on increasing customer satisfaction and communication levels as well as providing higher service quality. READ MORE