Essays about: "introduction to customer satisfaction in industry"

Showing result 1 - 5 of 8 essays containing the words introduction to customer satisfaction in industry.

1. 1. How to improve customer satisfaction with customer surveys and lean for retail

   University essay from Göteborgs universitet/Graduate School

   Author : Nahia Bilbao Gato; [2023-07-18]
   Keywords : lean for retail; customer satisfaction;

   Abstract : Introduction: This dissertation project is based on a collaboration between the author and Volvo Trucks Europe. To answer the research question of How to improve customer satisfaction with customer surveys and lean for retail? This study describes a qualitative study of improving customer satisfaction with lean for retail in the Volvo Trucks dealership network, specifically in the Northern European Market. READ MORE

3. 2. Customer Satisfaction in the Cooperative Banking industry: a quantitative approach.

   University essay from Uppsala universitet/Företagsekonomiska institutionen

   Author : Nils Baqué; Alban Ferati; Rahul Singh; [2021]
   Keywords : Cooperative Banking Industry; Financial Industry; Retail Banking; Customer Satisfaction; Perceived Quality; Perceived Value; France;

   Abstract : [Introduction] Cooperative banks in France have a major impact on the finance industry and the French economy. The French financial ecosystem differs in comparison with other European countries because of a higher number of cooperative banking groups, which have a dominant market share in the financial industry. READ MORE

4. 3. Exploring Designs for Enhancing the In-store Customer Experience through Digital Product Information in Fashion Retail

   University essay from KTH/Medieteknik och interaktionsdesign, MID

   Author : Martina Jonsson; [2018]
   Keywords : In-store experience; digitalization; e-commerce; explorative design; product information; fashion retail; augmented reality; interaction design; interaction technology.;

   Abstract : The ongoing consumer transition from offline to online shopping in the fashion retail industry requires retailers to take action. Not only do consumers shop more online, they also go online for research of retail products. Forecasts tell that bringing the online experience to offline stores might bridge the gap between the two channels. READ MORE

5. 4. Customer Satisfaction in the Higher Education Industry

   University essay from Lunds universitet/Företagsekonomiska institutionen

   Author : Ann-Christin Fischer; Punyasooree Suwunphong; [2015]
   Keywords : customer satisfaction; service quality; service marketing; international stu- dents; higher education; culture shock; Mathematics and Statistics;

   Abstract : Abstract Introduction: Understanding customer satisfaction is a central objective of organiza- tions. Besides, satisfaction is an indicator of how customers perceive the quality of an offered product or service. READ MORE

6. 5. Diffusion of innovations within the online environment – investigating the Internet’s effect on diffusion of innovations.

   University essay from Lunds universitet/Produktionsekonomi

   Author : Marcus Nilsson; [2015]
   Keywords : Technology and Engineering;

   Abstract : Background Today’s diffusion of innovation theories are primarily based on the studies conducted up until 1991, which means that they have not taken the new Internet economies into consideration. When considering the enormous impact the Internet has had since its introduction, it stands to reason that there has also been an impact on how innovations diffuse in the marketplace. READ MORE