Essays about: "kundupplevelse"

Showing result 1 - 5 of 27 essays containing the word kundupplevelse.

  1. 1. Quality from the perspective of the internal customer : Internal service experience in a manufacturing industry company

    University essay from Mittuniversitetet/Institutionen för kommunikation, kvalitetsteknik och informationssystem (2023-)

    Author : Stina Enblom; Silvia Padovan; [2023]
    Keywords : customer experience; service quality; internal service quality; service profit chain; customer satisfaction; internal customer satisfaction; customer perceived value; kundupplevelse; servicekvalitet; intern servicekvalitet; service profit chain; kundnöjdhet; intern kundnöjdhet; customer perceived value;

    Abstract : För att förbättra servicekvaliteten är kartläggning och mätning av kundupplevelse en viktig del av förbättringsarbetet. Detta är mestadels studerat ur den externa kundens perspektiv, och inte lika ofta ur den interna kundens. READ MORE

  3. 2. The new frontier of co-creation : What are the drivers for consumers to engage in co-creation activities in the metaverse?

    University essay from Mälardalens universitet/Akademin för ekonomi, samhälle och teknik

    Author : Pavel Kerim; Marina Borrell; [2023]
    Keywords : co-creation; metaverse; engagement; trust; customer experience; motivation; samskapande; metaverse; engagemang; förtroende; kundupplevelse; motivation;

    Abstract : Research Question: What are the drivers for consumers to co-create in the metaverse and howcan companies use them to increase engagement in co-creation? Purpose: The purpose of this study is to get insight into how companies canincrease consumer engagement for participation in co-creation activitieswithin the metaverse. By enlightening the research community and businesses about the consumer perspective on the metaverse and the cocreation possibilities and what their drivers would be to engage in cocreation, companies can better target these individuals and ultimately increase their brand value. READ MORE

  4. 3. SMARTQUAL LITE : Assessing the Property Management’s Technological Service Quality of Office Buildings in Stockholm

    University essay from KTH/Fastighetsföretagande och finansiella system

    Author : David Lindström; [2023]
    Keywords : PropTech; Smart Buildings; Smart Real Estate; Property Management; Service Quality; Customer Experience; Tenant Satisfaction; PropTech; Smarta byggnader; Smarta fastigheter Fastighetsförvaltning; Servicekvalitet; Kundupplevelse Hyresgästnöjdhet;

    Abstract : This master's thesis presents the development of a conceptual model, SMARTQUAL LITE, designed to measure and evaluate the quality of services delivered by smart buildings. The purpose of this research is to provide a foundation for a comprehensive service quality model, SMARTQUAL, enabling smart building service providers to enhance their service offerings and effectively meet tenant demands. READ MORE

  5. 4. Predicting Quality of Experience from Performance Indicators : Modelling aggregated user survey responses based on telecommunications networks performance indicators

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Christian Vestergaard; [2022]
    Keywords : Quality of Experience; Telecommunication; Regression; Long Short Term Memmory; Clustering; K-means; Gaussian Mixture Models; Användarupplevelse; Telekommunikation; Regression; Long Short Term Memmory; Klusteranalys; K-means; Gaussian Mixture Models;

    Abstract : As user experience can be a competitive edge, it lies in the interest of businesses to be aware of how users perceive the services they provide. For telecommunications operators, how network performance influences user experience is critical. To attain this knowledge, one can survey users. READ MORE

  6. 5. Do as I do! : A single case study investigating leadership within a successful e-commerce company with a Customer Experience focus

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Emelie Fors; Evelina Lundberg; [2021]
    Keywords : Leadership; Leadership style; Transformational Leader; Digital leader; Digital Era; E-commerce; Customer Experience; Employee Engagement; Corporate Culture; Organisational structure; Ledarskap; Ledarstil; Transformerande ledare; Digital ledare; Digitalisering; E-handel; Kundupplevelse; Medarbetarengagemang; Företagskultur; Organisationsstruktur;

    Abstract : The digitised world of today has led to the development of new organisational structures within companies, resulting in new leadership styles in digital firms. Furthermore, customers’ demand is constantly increasing, which results in the importance of delivering an experience to the customers to stay competitive in the market. READ MORE