Essays about: "lean six sigma services"

Found 3 essays containing the words lean six sigma services.

1. 1. Service quality in healthcare: quality improvement initiatives through the prism of patients’ and providers’ perspectives

   University essay from Handelshögskolan vid Umeå universitet

   Author : Anna Globenko; Zinaida Sianova; [2012]
   Keywords : Service quality; healthcare service quality; perceptions of quality; patients and healthcare service providers; efficient quality management; TQM; Lean; Six Sigma;

   Abstract : Efficient functioning of service providing organizations highly depends on quality of their services as it contributes to companies’ competitiveness and customers’ satisfaction (Gill, 2009, p. 533). Thus, quality management should be an integral part of service organizations’ performance. READ MORE

3. 2. APPLYING INDUSTRIAL MANAGEMENT METHODOLOGIES TO HEALTHCARE : Considering opinions from healthcare organizations’ staff regarding potential problem areas

   University essay from KTH/Industriell ekonomi och organisation (Inst.)

   Author : Amador Gacias Llobera; [2012]
   Keywords : ;

   Abstract : The recent delicate economic situation has contributed to the fact that several of the existing industrial management techniques, initially conceived in order to improve manufacturing enterprises’ efficiency, have gained popularity not only within the industrial field, but also in the services sector. In that context, healthcare is facing a complicated situation on account of a reduction of resources and an increase of incoming patients. READ MORE

4. 3. Customer Value Driven Continuous Improvements in Sales and Services

   University essay from Lunds universitet/Företagsekonomiska institutionen; Lunds universitet/Ekonomihögskolan

   Author : Joakim Olsson; Magnus Flodberg; [2011]
   Keywords : CVAM; customer value driven continuous improvement; customer value; continuous improvements; lean; Six Sigma ; Business and Economics;

   Abstract : Title: Customer Value Driven Continuous Improvements in Sales and Service - Introducing the Customer Value Assessment Method (CVAM) Authors: Magnus Flodberg and Joakim Olsson Supervisors: Fredrik Häglund, Institute of Economic Research, Department of Business Administration, School of Economics and Management, Lund University Bertil I. Nilsson, Industrial Management and Logistics, Faculty of Engineering, Lund University Problematization: Carlson Wholesale System (CWS) is a system for working with continuous improvements in sales and service processes, developed with inspiration from the Toyota Production System and Carlson’s own Carlson Manufacturing System (CMS). READ MORE