Essays about: "literature review of customer satisfaction in logistics service"

Found 4 essays containing the words literature review of customer satisfaction in logistics service.

1. 1. Potential analysis of track-and-trace systems in the outbound logistics of a Swedish retailer

   University essay from Jönköping University/Internationella Handelshögskolan

   Author : Nils-Ole Bolte; Daniel Christopher Goll; [2020]
   Keywords : Outbound logistics; Track-and-trace technologies; Swedish retailer; Process optimization;

   Abstract : Supply chain visibility has become a crucial factor for companies in times of globalization and customer satisfaction. Track-and-trace technologies are important tools in order to enhance supply chain visibility. READ MORE

3. 2. Towards intermodal freight transport system in Ethiopia : evaluation of Ethiopian shipping and logistics service enterprise multimodal freight transport performance by customers and employees

   University essay from SLU/Dept. of Economics

   Author : Tadesse Kenea Amentae; [2015]
   Keywords : freight transport; intermodal; satisfaction; customer; employee; Ethiopia;

   Abstract : With today’s globally integrated economy the role of transportation has got immense attention in international trade and development. Freight transport is an integral part of transportation system and it moves freight of huge value all over the world. READ MORE

4. 3. The Management of the Service Supply Chain

   University essay from Högskolan i Gävle/Avdelningen för Industriell utveckling, IT och Samhällsbyggnad

   Author : Kechen Chen; Di Yu; [2014]
   Keywords : supply chain; service supply chain management; customers’ satisfaction;

   Abstract : The main topic of this thesis is to study the connection between Service Supply Chain Management (SSCM) and Customer Satisfaction (CS). The study is based on the factors of SSCM for receiving CS and its implementation. READ MORE

5. 4. Infromation sharing for improved collaborative planning

   University essay from Lunds universitet/Företagsekonomiska institutionen

   Author : Maria Hansson; Gunilla Hansson; [2003]
   Keywords : Consumer Satisfaction; Consumer Demand; Food Supply Chain; Information Sharing; Collaboration; Relations; Follow ups; Management of enterprises; Företagsledning; management; Business and Economics;

   Abstract : Title: Information sharing for improved collaborative planning – A case study in the food supply chain from manufacturer to retail stores Authors: Gunilla Hansson and Maria Hansson, Lund Institute of Technology, Lund University Supervisors: Maria Fagrenius, Customer Service & Development Sweden/Ahold Customer Supply Manager, Kraft Foods Sverige AB Fredrik Nilsson, Department of Design Sciences, Division of Packaging Logistics, Lund Institute of Technology, Lund University Annika Olsson, Department of Design Sciences, Division of Packaging Logistics, Lund Institute of Technology, Lund University Christer Kedström, Department of Business Administration, School of Economics and Management, Lund University Problem Description: How shall effective and satisfactory replenishment planning and information sharing be designed to improve the security of consumer satisfaction? In which areas is it most essential to do changes in order to come closer to a more desirable replenishment planning and information sharing situation in the food supply chain? Purpose: The purpose of this master thesis is to provide propositions for improving replenishment planning and information sharing in the food supply chain in order to improve the consumer satisfaction. Method: The background to this master thesis led us to be nominalists and functionalists with a systems approach. READ MORE