Essays about: "literature review of customer satisfaction survey"
Showing result 1 - 5 of 15 essays containing the words literature review of customer satisfaction survey.
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1. Improve Customer Engagement by Implementation of Service Robot - A case study in collaboration with Husqvarna Group
University essay from Göteborgs universitet/Graduate SchoolAbstract : Background and Purpose: Customer engagement has strategic importance for firms since it enhances the performance of the firm in various aspects. Nowadays, firms are employing advanced technology to increase customer engagement. READ MORE
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2. Understanding customer experience and repurchase intention in live streaming shopping: An empirical study in China
University essay from Göteborgs universitet/Graduate SchoolAbstract : Purpose – The purpose of this study is to identify the influential factors of customer experience within live streaming shopping, and their impact on customer satisfaction and repurchase intention. Moreover, the relationships between customer satisfaction, trust and repurchase intention inside the model will be tested as well. READ MORE
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3. Exploring the relation between stakeholder inertia and product requirements
University essay from Blekinge Tekniska HögskolaAbstract : User inertia is a real innovation adoption problem that cannot be seen or grasped. How to overcome user inertia while introducing innovation has become a key factor in today's society. READ MORE
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4. Chinese Cross-Border Online Shopping through Agents from Sweden –An Exploratory Study of the Determinants of
University essay from Göteborgs universitet/Graduate SchoolAbstract : This study focuses first on identifying the main characteristics of the seldom researched particular type of Chinese cross-border online shopping, Daigou, in which Chinese consumers purchase foreign products through commercial-oriented agents living abroad (Sweden in our study). Such findings came from a series of pre-studies including interviews with two agents in Sweden and two customers in China, non-participant observations of the two agents’ WeChat1 accounts, and netnographical investigation of customer feedbacks on one agent's Taobao2 online shop. READ MORE
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5. SALES-ORIENTED MINDSET IN A SERVICE-ORIENTED ENVIRONMENT : - Organizing customer service operations for higher quality and efficiency
University essay from Umeå universitet/FöretagsekonomiAbstract : Efficiency in the manufacturing industry is not a new phenomenon; Toyota andMotorola were to companies that early found a way to eliminate waste by inventing theefficiency models Lean and Six Sigma. For Sweden’s economy, the manufacturingindustry plays an important role in which the forestry industry accounts for around70,000 employees. READ MORE