Essays about: "literature review of customer satisfaction"

Showing result 11 - 15 of 56 essays containing the words literature review of customer satisfaction.

  1. 11. Investigative analysis of CRM System Implementation and the challenges attached to its integration into existing ERP System. From an Organization Perspective : A case study of a Freight Forwarding Company in Sweden

    University essay from Högskolan i Jönköping/IHH, Centre of Logistics and Supply Chain Management (CeLS); Högskolan i Jönköping/IHH, Centre of Logistics and Supply Chain Management (CeLS)

    Author : Kingsley Fredrick; Danielle Christopher; [2019]
    Keywords : ERP; CRM; Relationship Management; Freight Forwarding Industry; Customer Satisfaction;

    Abstract : Enterprise Resource Planning and Customer Relationship Management are two essential concepts in the global supply chain. These aspects are considered to be the backbone of organizational success as they ensure that the upstream and downstream members of the chain are working effectively to deliver services that meet the standards and the customer’s requirements. READ MORE

  3. 12. Improvement Strategies in Construction Sites : Development of Rapid Site Assessment for House-building Industry

    University essay from Luleå tekniska universitet/Institutionen för samhällsbyggnad och naturresurser

    Author : Pontus Urban; [2019]
    Keywords : Rapid Site Assessment; RSA; Lean; Lean Construction; House-building industry;

    Abstract : The construction industry has deteriorated during the past 40 years. Up to 35 % of the production cost is from wastes. The manufacturing industry has had an opposite development, in many cases owing to the contributions of Lean Production and various assessment tools. READ MORE

  4. 13. Exploring the Scaled Agile Framework in a Virtual Team Setting

    University essay from Lunds universitet/Institutionen för informatik

    Author : Lou Hinterberg; Fredrik Hoffman; [2018]
    Keywords : Scaled Agile Framework; SAFe; agile software development; large-scale agile; virtual teams; scaling agile frameworks; Technology and Engineering;

    Abstract : The Scaled Agile Framework (SAFe) is an agile methodology that aligns collaboration between multiple teams in agile software development. SAFe is commonly being applied to global environments where team members are sitting distributed, through so-called virtual teams. READ MORE

  5. 14. Chinese Cross-Border Online Shopping through Agents from Sweden –An Exploratory Study of the Determinants of

    University essay from Göteborgs universitet/Graduate School

    Author : Lei Yu Jiang; Nicole Kungel; [2017-06-30]
    Keywords : China; Sweden; cross-border online shopping; Daigou; customer satisfaction; repurchase intention; trust; country image; perceived social value; susceptibility to interpersonal influence;

    Abstract : MSc in Marketing and Consumption.... READ MORE

  6. 15. The Right Way to do IT : Waste Identification and Reduction at Software Providers - a Case Study at Infor M3

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle; Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle

    Author : Adam Johansson; Jonathan Ryen; [2017]
    Keywords : Lean Software Development; Eliminate waste; Continuous improvement;

    Abstract : When delivering Software as a Service (SaaS), increased challenges regarding responsiveness and flexibility are introduced to software providers. In order to address these challenges and attain customer satisfaction, the Lean Software Development principle Eliminate waste can be applied. READ MORE