Essays about: "literature review of customer satisfaction"

Showing result 11 - 15 of 53 essays containing the words literature review of customer satisfaction.

  1. 11. Exploring the relation between stakeholder inertia and product requirements

    University essay from Blekinge Tekniska Högskola; Blekinge Tekniska Högskola

    Author : Fang Ting; Huang Yiweihua; [2020]
    Keywords : User inertia; Habit; Innovation; Customer satisfaction; Software engineering; Radical innovation; Incremental innovation;

    Abstract : User inertia is a real innovation adoption problem that cannot be seen or grasped. How to overcome user inertia while introducing innovation has become a key factor in today's society. READ MORE

  2. 12. Assessing the value of advice : Evaluation approaches of small management consulting firms

    University essay from Umeå universitet/Företagsekonomi; Umeå universitet/Företagsekonomi

    Author : Niklas Grufman; Cornelia Larker; [2020]
    Keywords : Management consulting; Evaluation; Knowledge Intensive Services; Customer satisfaction; Relationship management; Performance-based pricing;

    Abstract : Whilst utilization of management consulting services has become an integral part of the contemporary economy and functioning of many organizations, intangibility leaves clients unable to predict or objectively assess the values created in consulting engagements. According to scholars, attempts to counteract the principal-agent related risks of opportunism and divergent incentives are expected to increase following higher competition, consumer awareness and anticipated increased demand for performance-based pricing. READ MORE

  3. 13. Inventory Management: A case study at Volvo Construction Equipment

    University essay from Mälardalens högskola/Akademin för innovation, design och teknik

    Author : Parth Jwala; [2020]
    Keywords : buffer management; lean inventory; inventory management; the theory of constraints; continuous improvement;

    Abstract : • Introduction In today’s world, manufacturing companies are keen to adopt lean methodologies to sustain an everchanging market. One way companies grow their business is by increasing customer satisfaction, customization and running the business in the optimal scenario. READ MORE

  4. 14. Impact of Big Data Analytics in Industry 4.0

    University essay from Linnéuniversitetet/Institutionen för informatik (IK)

    Author : Sofia Oikonomidi; [2020]
    Keywords : Big Data; Industry 4.0; SWOT;

    Abstract : Big data in industry 4.0 is a major subject for the currently developed research but also for the organizations that are motivated to invest in these kinds of projects. The big data are known as the large quantity of data collected from various resources that potentially could be analyzed and provide valuable insights and patterns. In industry 4. READ MORE

  5. 15. Investigative analysis of CRM System Implementation and the challenges attached to its integration into existing ERP System. From an Organization Perspective : A case study of a Freight Forwarding Company in Sweden

    University essay from Högskolan i Jönköping/IHH, Centre of Logistics and Supply Chain Management (CeLS); Högskolan i Jönköping/IHH, Centre of Logistics and Supply Chain Management (CeLS)

    Author : Kingsley Fredrick; Danielle Christopher; [2019]
    Keywords : ERP; CRM; Relationship Management; Freight Forwarding Industry; Customer Satisfaction;

    Abstract : Enterprise Resource Planning and Customer Relationship Management are two essential concepts in the global supply chain. These aspects are considered to be the backbone of organizational success as they ensure that the upstream and downstream members of the chain are working effectively to deliver services that meet the standards and the customer’s requirements. READ MORE