Essays about: "literature review of customer satisfaction"

Showing result 16 - 20 of 75 essays containing the words literature review of customer satisfaction.

  1. 16. Increasing Retention in Insurtechs Through Churn Prediction

    University essay from Lunds universitet/Innovationsteknik

    Author : John Rapp Farnes; Oskar Christiansen; [2021]
    Keywords : Non-life insurance; Property and casualty insurance; Customer retention; Churn prediction; Predictive analytics; Classification; Machine learning; Mathematics and Statistics;

    Abstract : Over the last decades, the Swedish insurance industry has seen decreased entry barriers due to deregulation and emerging new technologies, which have the potential to disturb the stagnated and consolidated competitive landscape of the industry. Initiated by newcomers like American insurance startup Lemonade, and later Swedish Hedvig among others, there is an increased push toward digitalization, transparency, and automation in the industry. READ MORE

  3. 17. Incentive models to improve the installation service of solar panels - a Case Study at E.ON New Solutions

    University essay from Lunds universitet/Teknisk logistik

    Author : Beata Gynnerstedt; Anneli Håkansson; [2021]
    Keywords : Incentive model; buyer-supplier-customer service triad; service contracting; incentives in contracts; Technology and Engineering;

    Abstract : Background The importance of services is increasing, and companies need well-developed service contracts to ensure the service providers perform at a satisfying level. In contracts, performance-dependent rewards (incentives) can be used to stimulate the agent to act desirably. This master thesis focuses on E. READ MORE

  4. 18. PRODUCT MANAGEMENT SYSTEM : A BRIDGE BETWEEN THE CUSTOMER ANDCOMPANY’S BUSINESS MODEL AND STRATEGY FORNICHE COMPANIES IN OLIGOPOLY MARKETS

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : Christina Berggren; [2021]
    Keywords : Business Model; Business Strategy; Business Processes; Oligopoly market; Digitalization; Dynamic Capabilities; Product Management system; SMEs; Niche companies; Affärsmodell; Affärsstrategi; Affärsprocesser; Oligopolmarknad; Digitalisering; Dynamisk kapabilitet; Produkthanteringssystem; SMF; Nischföretag;

    Abstract : For smaller niche companies in an oligopoly market to survive and grow, they need to focus on either having unique products and/or unique, more efficient internal processes compared to their larger competitors. One possible success factor for these smaller companies is to exploit the business potential found in an increasingly digitalized world. READ MORE

  5. 19. Customer involvement in the creation of a value proposition for a start-up

    University essay from Mälardalens högskola/Akademin för innovation, design och teknik

    Author : Agnes Smith Jonasson; [2021]
    Keywords : Customer involvement; value proposition; value proposition canvas; start-up; EdTech sector; Kundinvolvering; värdeerbjudande; värdeerbjudande-canvas; nystartade företag; EdTech;

    Abstract : Background                   The single most important thing for a start-up is to define how they will satisfy their customers’ needs, as it is the key to survival. This can be done by creating a value proposition that presents the benefits of the product and/or service being sold. READ MORE

  6. 20. A Review of Artificial Intelligence used in Assortment Planning : A Suggested Approach Applied in the Fast Fashion Industry

    University essay from KTH/Industriell ekonomi och organisation (Inst.)

    Author : Alexandra Kosovic; Jeanna Peebo; [2021]
    Keywords : Fast fashion; supply chain management; category sales planning; assortment planning; artificial intelligence; supply chain analytics; Snabbt mode; försörjningskedja; kategoristyrning; sortimentsplanering; artificiell intelligens; supply chain analytics;

    Abstract : The short life cycles and highly variable demand in the fast fashion market causes various challenges in a retailer’s supply chain management processes. The essential task at hand is to provide the right product, at the right time, and at the right place. READ MORE