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Showing result 1 - 5 of 15 essays matching the above criteria.

  1. 1. Service Networks as an Enabler for Servitization : Challenges that emerge and capabilities needed when operating in a service network

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

    Author : Martin Helamb; Daniel Allard; [2022]
    Keywords : Service networks; Servitization; Product-service-systems; PSS; PSS Capabilities;

    Abstract : Purpose - The purpose of this study is to explore the challenges that emerge and the capabilities needed when operating within a service network to achieve servitization. In doing so, we provide a contingency framework that presents seven capabilities that mitigate five potential challenges that emerge when operating in a service network, enabling a smoother journey towards servitization. READ MORE

  2. 2. DEVELOPING ORGANIZATIONAL DYNAMIC CAPABILITIES IN PROJECT-BASED INTEGRATED SOLUTION : A Study of Servitization in Chinese Water Treatment Industry

    University essay from Umeå universitet/Företagsekonomi

    Author : Hong Xiang Shao; [2019]
    Keywords : Performance; Dynamic Capabilities; Micro-foundations; Mechanisms; Project-based integrated solution; Project Manager; Service Providers; Service Co-creators;

    Abstract : Manufacturing firms seeking to create and extend competitive advantage are striving to include more services into their offerings. Meanwhile, there are research gaps such as how frontline service providers influence organizational dynamic capabilities and how organizational dynamic capabilities can be developed in servitization need to be systematically studied and explicitly explained. READ MORE

  3. 3. Investigation about the Lead Time Variability at Warehouse A Case Study of the Central Warehouse of Company Y

    University essay from Göteborgs universitet/Graduate School

    Author : Abudushalamu Abudurexiti; Mijanur Rahman; [2018-07-02]
    Keywords : Aftermarket Supply Chain; Lead Time Variability; Warehouse Management;

    Abstract : The lack of previous studies regarding the understanding of distinction and relationship between effective and efficient measurements of supply chain performance led this report to create a framework based on various literatures of the two concepts, including Potočan (2006)’s claim on the sources of conflict in content understanding, implementation of methodologies and management of organizations’ operations. By initiating the analyses on the lead time deviation in the Company Y, a major manufacturing company for commercial vehicles, and its influence on various performance measurements at different levels, the connection is endeavored as the lead time being an effective measurement and other time dependent measurements being efficient ones. READ MORE

  4. 4. Process Improvement Strategy for Public Sector Organizations : A case study at Linköping Municipality - MoS department

    University essay from Linköpings universitet/Logistik- och kvalitetsutveckling

    Author : Deepika Dronamraju; [2018]
    Keywords : Process Improvements; Strategy; Public Sector; Municipal Organization; Municipalities; Six Sigma; Lean; Customer Orientation; Customer Satisfaction.;

    Abstract : The public-sector organizations have been in limelight for research work about the implementation of various quality management approaches with the evolution of process management ideology into this sector. The awareness among the citizens regarding their rights and demand for qualitative service has been increased which led to the focus on the quality management approaches like Six Sigma and Lean. READ MORE

  5. 5. The links of participant's customer value and customer experience in cooperative university and traditional university : Comparison case study between XJTLU Unversity and Soochow University

    University essay from Karlstads universitet/Fakulteten för ekonomi, kommunikation och IT

    Author : SIQI LIU; [2015]
    Keywords : Customer experience; Higher Education Reformation;

    Abstract : Education is always seeing as the flash of enlightenment, reputing as the sign of bright future on career and life. Along with the globalization and economic development, higher education is facing fierce international competition, so the international cooperation programs come into fashion. China has the biggest population in the world. READ MORE