Essays about: "literatures customer service"

Showing result 11 - 15 of 15 essays containing the words literatures customer service.

  1. 11. Implementing and handling the weakness of dog insurance in Thailand

    University essay from Akademin för hållbar samhälls- och teknikutveckling

    Author : NIPAPORN SOMBOONRUNGROT; SUPAPORN TECHAVICHIAN; [2011]
    Keywords : ;

    Abstract : Abstract   Title:                “Implementing and handling the weakness of dog insurance in Thailand” Course:            Master Thesis EFO 705, International Marketing, spring semester 2011 Mälardalen University, Sweden Authors:          Nipaporn Somboonrungrot                                                          SupapornTechavichian Supervisor:      Erik Bjurström                                    Examiner:        Ole Liljetors Problem:          Despite the high potential growth of insurance industry in Thailand, dog insurance business need to continue to develop the service quality. To win the customer satisfaction through the service, the insurance company has to focus on its customers. READ MORE

  3. 12. Employees Motivation – A Key for the Success of Fast Food Restaurants

    University essay from Handelshögskolan vid Umeå universitet

    Author : Abdul Rashid; [2010]
    Keywords : Motivation; Employee’s Motivation; Fast Food Restaurant; Managers;

    Abstract : In this modern era where the flows of customers are increasing towards fast food restaurants it is becoming more challenging to offer good customer service. For this purpose, there is strong need of highly trained and skilful workforce as like other service oriented businesses, the frontline employees of fast food restaurants also have direct interaction with customers and are considering the backbone of restaurants. READ MORE

  4. 13. Building Attractive Quality of Career Service in Library & Learning Resources of University of Borås Based on Kano Theory

    University essay from Högskolan i Borås/Institutionen Ingenjörshögskolan

    Author : Shijie Hao; Mingzi Li; [2010]
    Keywords : attractive quality; kano theory; customer focus; kano questionnaire; PDSA;

    Abstract : The overall objective of this thesis work is to seek current and potential attractive quality of the career service of Library and Learning Resource in University college of Borås (HB), and try to make students know and experience the career service on their own initiative.First objective is the evaluation and assessment of the current quality work of career service. READ MORE

  5. 14. The Importance of People on Delivering Service Quality :   A study in Svenska Handelsbanken of Gävle

    University essay from Institutionen för ekonomi

    Author : Duoli Chen; Minxuan Yu; [2009]
    Keywords : People; Human resource strategy; Employee; Service culture; Service quality; Bank;

    Abstract : Aim: Banks in Sweden appear extend through different distribution channels. The role of branch banking has changed to provide advisory services and sell the banks' products and service which is an approach involves the people interactions. Service employees are associated with the organization service quality and customer satisfaction. READ MORE

  6. 15. Is “Follow the Customer” an Entry Strategy Aboard?

    University essay from Lunds universitet/Nationalekonomiska institutionen

    Author : Tingting Luo; [2009]
    Keywords : Foreign Banks; Following the customers; Automotive companies; China’s financial market; Overseas expand; Economics; econometrics; economic theory; economic systems; economic policy; Nationalekonomi; ekonometri; ekonomisk teori; ekonomiska system; ekonomisk politik; Business and Economics;

    Abstract : Our paper tries to verify the relation between international banks’ expansion and international automotive corporations’ overseas business in China. Pervasive phenomena indicate that foreign banks take following their clients as the initial strategy when they start overseas business in China’s market. READ MORE