Essays about: "live-chat"

Showing result 1 - 5 of 10 essays containing the word live-chat.

  1. 1. Smart Compose for Live Chat Agent

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Tonghua Zhang; [2021]
    Keywords : Deep learning; Natural language processing; Transformer; Text generation; Auto- completion; Djupinlärning; Naturlig språkbehandling; Transformator; Textgenerering; Automatisk komplettering;

    Abstract : In the digital business environment, customer service communication has grown up to become a labor- intensive task. In consideration of high labor costs, automatic customer service could be such a good alternative for many companies. However, communication with customers can not be easily automated. READ MORE

  3. 2. Smart Auto-completion in Live Chat Utilizing the Power of T5

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Zhanpeng Wang; [2021]
    Keywords : Natural Language Processing; Natural Language Generation; T5; Sequence-to- sequence; Auto-completion; Transformer-based Pre-trained Language Model; Naturlig språkbehandling; Generering av naturligt språk; T5; Sekvens-tillsekvens; Automatkomplettering; Transformatorbaserad förtränad språkmodell;

    Abstract : Auto-completion is a task that requires an algorithm to give suggestions for completing sentences. Specifically, the history of live chat and the words already typed by the agents are provided to the algorithm for outputting the suggestions to finish the sentences. READ MORE

  4. 3. Streaming for Sustenance : A Study of Streamers in Sweden and The Digital Platform Labor Order

    University essay from Stockholms universitet/Socialantropologiska institutionen

    Author : Ossian Nordgren; [2021]
    Keywords : Streaming; Labor; Play; Platform Economy; Gaming; Digital Anthropology; New Media; Precarity; Spatiotemporal Dislocation; Twitch.tv.;

    Abstract : This thesis studies online video game live streamers. The study aims to explore the interrelationship of play and labor within streaming. Through this exploration, the study also enquires about the emerging platform economy. READ MORE

  5. 4. Exploring the Compatibility of E-servicescape Conceptual Model and the Conceptualization of Social Factors in the Context of Taobao and TMall

    University essay from Lunds universitet/Institutionen för tjänstevetenskap

    Author : Bin Huang; [2020]
    Keywords : Servicescape; e-servicescape; online servicescape; aesthetic appeal AA ; layout and functionality LF ; financial security FS ; social factors SF ; trust in website TW ; purchase intentions PI ; S-O-R; Chinese online retailing; social dimension; Taobao; TMall; online customer reviews OCRs ; live-chat; live-streaming; factor analysis; exploratory factor analysis EFA .; Social Sciences;

    Abstract : Prior to the accomplishment of this research, the compatibility of the classic e-servicescape conceptual model in the context Taobao and TMall in China were rarely found among existing e-servicescape literatures due to the standardization taken by both online platforms towards the establishment of individual webshops. Meanwhile, the conceptualization of social factors as social dimension of e-servicescape construct was mostly absent in the existing e-servicescape literatures. READ MORE

  6. 5. Electronic commerce : Consumers’ perception of mobile social commerce in Sweden

    University essay from Linnéuniversitetet/Institutionen för informatik (IK)

    Author : Sadaoui Mehenni; [2020]
    Keywords : E-commerce; M-commerce; S-commerce; MS-commerce; Consumers’ perception; Shopping motivation; UTAUT2;

    Abstract : The evolution of mobile telephony and social media platforms gave birth to different new concepts of electronic commerce (e-commerce), such as mobile commerce (m-commerce) and social commerce (s-commerce). In 2014 a new concept called mobile social commerce (mscommerce) was introduced. READ MORE