Essays about: "measurement of customer satisfaction"

Showing result 1 - 5 of 30 essays containing the words measurement of customer satisfaction.

1. 1. SMARTQUAL LITE : Assessing the Property Management’s Technological Service Quality of Office Buildings in Stockholm

   University essay from KTH/Fastighetsföretagande och finansiella system

   Author : David Lindström; [2023]
   Keywords : PropTech; Smart Buildings; Smart Real Estate; Property Management; Service Quality; Customer Experience; Tenant Satisfaction; PropTech; Smarta byggnader; Smarta fastigheter Fastighetsförvaltning; Servicekvalitet; Kundupplevelse Hyresgästnöjdhet;

   Abstract : This master's thesis presents the development of a conceptual model, SMARTQUAL LITE, designed to measure and evaluate the quality of services delivered by smart buildings. The purpose of this research is to provide a foundation for a comprehensive service quality model, SMARTQUAL, enabling smart building service providers to enhance their service offerings and effectively meet tenant demands. READ MORE

3. 2. Comparative Study of Mobile Payment Apps: Google Pay and PayPal using Nielsen’s Usability Heuristics

   University essay from

   Author : Lakshmi Srinidh Pachabotla; Cherishma Konka; [2022]
   Keywords : Google Pay; Heuristic Principles; Mobile Payment Apps; PayPal; Usability;

   Abstract : Mobile banking is a feature bringing customer transactions to the doorstep of mobile users by sitting at home. As the demand for mobile payment applications has increased, numerous payment applications are developed throughout the world. READ MORE

4. 3. A Performance Measurement System for SCO Industrial Base Performance Converting Sales

   University essay from Lunds universitet/Teknisk logistik

   Author : Hanna Trulsson; [2022]
   Keywords : performance measurement system; performance measures; supporting infrastructure; order management; order-to-delivery process; Technology and Engineering;

   Abstract : From literature review a theoretical research model was developed describing the process for designing a performance measurement system fit for the company culture, strategic direction, and stakeholder perspective. Following the model, the definition of high performance for the department was investigated and success factors were formulated from interview results. READ MORE

5. 4. A software solution for measuring customer experience in-store of a grocery retailer

   University essay from Linköpings universitet/Institutionen för datavetenskap

   Author : My Norsbo; [2021]
   Keywords : software engineering; customer experience; grocery retailer; usability; human computer interaction;

   Abstract : The technology of today enables several alternatives to obtaining food in physical stores, such as home deliveries of groceries or take away deliveries. Traditionally grocery retailers have focused primarily on products, but as time changes and customer values shift, grocery retailers must focus on customer experience to establish a relationship between the company and customers to stay competitive on the market. READ MORE

6. 5. Incentive models to improve the installation service of solar panels - a Case Study at E.ON New Solutions

   University essay from Lunds universitet/Teknisk logistik

   Author : Beata Gynnerstedt; Anneli Håkansson; [2021]
   Keywords : Incentive model; buyer-supplier-customer service triad; service contracting; incentives in contracts; Technology and Engineering;

   Abstract : Background The importance of services is increasing, and companies need well-developed service contracts to ensure the service providers perform at a satisfying level. In contracts, performance-dependent rewards (incentives) can be used to stimulate the agent to act desirably. This master thesis focuses on E. READ MORE