Essays about: "online customer experience"
Showing result 21 - 25 of 197 essays containing the words online customer experience.
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21. Exploring Emotional Awareness through User Experience Design : Designing a mobile application which helps to enrich emotional vocabulary
University essay from Linköpings universitet/Medie- och Informationsteknik; Linköpings universitet/Tekniska fakultetenAbstract : The motivation of this work focused on inspiring the understanding of emotions and the ability to name them precisely to improve self-awareness and well-being. Through an online survey, competitor analysis, customer journey map, and interviews it was clear that the chosen target group of young people do not feel fully confident in understanding their emotions and lacked emotional vocabulary. READ MORE
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22. Playing to Win: How Gamification Can Boost Customer Engagement and Turn Non-Fans into Brand Advocates
University essay from Stockholms universitet/MarknadsföringAbstract : In today’s progressive technology development, it is imperative to engage the customer and transform them to become brand advocates. Firms need to ensure their brand’s longevity in this competitive market, at times putting noncustomers in hindsight. READ MORE
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23. Identifying the Barriers to Pre-owned Fashion: A Consumer Perspective
University essay from Lunds universitet/Företagsekonomiska institutionenAbstract : Thesis Purpose: This study aims to enhance the understanding of factors that discourage consumers from buying pre-owned fashion in a multichannel retail setting. Methodology: Rooted in a qualitative and exploratory method, this study is further guided by an abductive approach. READ MORE
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24. Augmented Reality in Video Commerce : Affordances and Limitations of Virtual Try-On Technology For Luxury Beauty Consumption.
University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)Abstract : Providing personalized and exclusive services to customers has traditionally relied on in-person interactions between employees and customers. This paper explores video commerce supported by virtual try-On (VTO) technology for personalized and exclusive shopping experiences in the digital environment. READ MORE
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25. Understanding consumer emotions in practices of omnichannel slow fashion retail - The involvement of emotions in slow fashion shopping
University essay from Göteborgs universitet/Graduate SchoolAbstract : This study draws on previous research in omnichannel shopping, which is based on literature of consumer experience, customer journey and emotions in slow fashion shopping. The aim of this study is to further evaluate how emotions shape the practice of slow fashion shopping in an omnichannel environment and how the practices also evoke emotions. READ MORE