Essays about: "oskar ekelius"

Found 1 essay containing the words oskar ekelius.

  1. 1. Forecasting in contact centers : A step by step method to get an accurate forecast

    University essay from KTH/Optimeringslära och systemteori

    Author : Oskar Ekelius; [2015]
    Keywords : ;

    Abstract : Teleopti WFM Forecasts is a tool that can be used in order to predict future contact volumes in contact centers and staffing requirements, both in the short and the long term. This tool uses historical data of incoming contact volumes to perform a forecast on a given forecasting period. READ MORE