Essays about: "patient dissatisfaction"

Found 2 essays containing the words patient dissatisfaction.

  1. 1. Patient experience surrounding service failure in Swedish public healthcare: a qualitative study of patient perceptions

    University essay from Högskolan i Jönköping/IHH, Företagsekonomi

    Author : Maria Gustafsson; [2019]
    Keywords : service failure; service quality; service recovery; customer expectations; customer perceptions; patient experience; patient perceptions; patient dissatisfaction; healthcare; medical care; servicemisslyckande; servicekvalité; felhantering; kundförväntningar; patientförväntningar; patienterfarenheter; svensk offentlig sjukvård;

    Abstract : Background: Swedish healthcare is frequently claimed to be top class. A view not only communicated by politicians and the media, but also shared by an average citizen - for decades. Certain statistical indicators seem to support this: Sweden historically scores very high in life expectancy, stroke and cancer survival and infant mortality. READ MORE

  3. 2. Communication barriers and facilitators between nurses and patients receiving palliative care : a literature review

    University essay from Sophiahemmet Högskola

    Author : Mpanga Kalunga; [2016]
    Keywords : Palliative care; Effective communication; Nurse- patient;

    Abstract : Communication is central to palliative care. It unifies all nursing practice, and plays an integral role in the operationalization of palliative care. To deliver quality palliative care, it is paramount that nurses have adequate communication skills. READ MORE