Essays about: "patientförväntningar"

Found 1 essay containing the word patientförväntningar.

  1. 1. Patient experience surrounding service failure in Swedish public healthcare: a qualitative study of patient perceptions

    University essay from Högskolan i Jönköping/IHH, Företagsekonomi

    Author : Maria Gustafsson; [2019]
    Keywords : service failure; service quality; service recovery; customer expectations; customer perceptions; patient experience; patient perceptions; patient dissatisfaction; healthcare; medical care; servicemisslyckande; servicekvalité; felhantering; kundförväntningar; patientförväntningar; patienterfarenheter; svensk offentlig sjukvård;

    Abstract : Background: Swedish healthcare is frequently claimed to be top class. A view not only communicated by politicians and the media, but also shared by an average citizen - for decades. Certain statistical indicators seem to support this: Sweden historically scores very high in life expectancy, stroke and cancer survival and infant mortality. READ MORE