Essays about: "quality of service in an organisation"

Showing result 1 - 5 of 41 essays containing the words quality of service in an organisation.

1. 1. Quality from the perspective of the internal customer : Internal service experience in a manufacturing industry company

   University essay from Mittuniversitetet/Institutionen för kommunikation, kvalitetsteknik och informationssystem (2023-)

   Author : Stina Enblom; Silvia Padovan; [2023]
   Keywords : customer experience; service quality; internal service quality; service profit chain; customer satisfaction; internal customer satisfaction; customer perceived value; kundupplevelse; servicekvalitet; intern servicekvalitet; service profit chain; kundnöjdhet; intern kundnöjdhet; customer perceived value;

   Abstract : För att förbättra servicekvaliteten är kartläggning och mätning av kundupplevelse en viktig del av förbättringsarbetet. Detta är mestadels studerat ur den externa kundens perspektiv, och inte lika ofta ur den interna kundens. READ MORE

3. 2. Hållbarhetscertifiering : effekter på värdekedjan av byggmaterial

   University essay from SLU/Dept. of Forest Economics

   Author : Sofia Andersson; [2023]
   Keywords : effekter på värdekedjan; fallstudie; frivilliga hållbarhetscertifieringar för byggnader i Sverige; hållbar utveckling; ; standarder;

   Abstract : En av vår tids stora utmaningar handlar om att möta klimatkrisen och ökade krav på levnadsstandard hos en växande global befolkning. Allt fler flyttar från rurala till urbana områden, vilket pressar bostadsmarknader världen över. READ MORE

4. 3. Diversity and Team Performance in Banks : A qualitative analysis of how workplace diversity and team performance are related: A study of Swedish banks

   University essay from Jönköping University/Internationella Handelshögskolan

   Author : Idiris Abiib; Richardo Mezher; [2023]
   Keywords : ;

   Abstract : Background: Given the rise of multiculturalism in Sweden and the need for businesses to adapt, this topic is particularly relevant for Swedish banks. Moreover, it provides background information on the Swedish banking sector, highlighting its historical development and the influence of digitalisation on services. READ MORE

5. 4. Building scenarios of changed ownership for an electric machine : Exploring customers' criteria and possible product-service system business models

   University essay from Mälardalens universitet/Akademin för innovation, design och teknik

   Author : Sara Klaff; Rania Zako; [2022]
   Keywords : Circular Economy; Business Models; Customers criteria; Product-service system; PSS; Electric machine;

   Abstract : The purpose of this study was to explore the required criteria for sharing an electric machine and explore how PSS as a BM could be adapted to share an electric machine. This resulted in the following research questions: 1. From the customers’ perspective, what are the criteria for changing the ownership of an electric machine?  2. READ MORE

6. 5. An exploratory scenario study on cruise ships' resilience and service quality in the context of the COVID-19 pandemic.

   University essay from Linnéuniversitetet/Institutionen för organisation och entreprenörskap (OE)

   Author : Emma Forslund; [2022]
   Keywords : Cruise ship; Cruises; Crew; ROPAX; Resilience; Organisational Resilience; Resilience Range; Service Quality; Service experience; Adaptive Change Cycle;

   Abstract : Although the cruise industry and ROPAX ships have achieved steady growth with increased capacity, innovative service provisions and constantly being prepared for events of emergencies, they were not prepared for the sudden COVID-19 pandemic, and the travel restrictions and No Sail order put a halt to their services. Organisational resilience has received a growing interest in the world since its capabilities can support organisations to anticipate, cope and adapt to internal or external changes due to a crisis or unexpected event. READ MORE