Essays about: "related studies of customer service"

Showing result 1 - 5 of 36 essays containing the words related studies of customer service.

  1. 1. Managing Digital Transformation - How organizations turn digital transformation into business practices

    University essay from Lunds universitet/Företagsekonomiska institutionen

    Author : Philipp Kurmann; Brian Arpe; [2019]
    Keywords : Digital Transformation; Digital Transformation Strategies; Business Model Transformation; Strategy Implementation; Digitalization; Digital Trends; Business and Economics;

    Abstract : Title: Managing Digital Transformation: How organizations turn digital transformation into business practices Purpose: In recent years, digital transformation has emerged from an abstract concept into a ground- breaking impact factor transforming organizations and their business models. The purpose of this research study comprises a theoretical and practical objective. READ MORE

  2. 2. The impact of Big Data on the business performance of Swedish-based companies

    University essay from Göteborgs universitet/Graduate School

    Author : Alexandros Kouseras; [2018-08-02]
    Keywords : Big Data; Big Data Analytics; Business Development; Data-driven innovation; Data-driven culture; Business Performance; New Product Development; New Service Development;

    Abstract : MSc in Innovation and Industrial Management.... READ MORE

  3. 3. Creating a customer-oriented distribution offer in the business-to-business market

    University essay from Lunds universitet/Produktionsekonomi

    Author : Caroline Granfors Wellemets; Mikaela Sturén; [2018]
    Keywords : Business-to-business; Customer-oriented; Delivery chain; Delivery service; Delivery service elements; Distribution channel; Mature industry; Technology and Engineering;

    Abstract : Problem description: Mature industrial enterprises stand before the challenge of developing strategies and competitive advantage through their logistics services. The business development within logistics and distribution services is fast and rapidly changing as the customer experience is becoming increasingly important and the additional services are becoming an integrated part of the product offering. READ MORE

  4. 4. How to Improve Customer Satisfaction Leading to Pay for Premium Service-Shanbay

    University essay from Uppsala universitet/Företagsekonomiska institutionen; Uppsala universitet/Företagsekonomiska institutionen

    Author : Xianda Chen; Xiaodi Chen; [2018]
    Keywords : Self-aid learning platform; service experience; customer satisfaction; re purchase intention.;

    Abstract : With the increasing number of people studying online, self-aid learning platforms which help customers(users)study by themselves are more and more prevalent in China. Self-aid online learning is a relatively innovative field which has not been widely and thoroughly researched. READ MORE

  5. 5. Occupational health and safety engineers' support of clients' OHS management systems

    University essay from KTH/Ergonomi; KTH/Ergonomi

    Author : Henrik Strohmayer; Ellen Ljusterdal; [2018]
    Keywords : Occupational health and safety management; OHS engineer; management systems; consultant role; small enterprises; medium-sized enterprises; Systematisk arbetsmiljöarbete; arbetsmiljöingenjör; ledningssystem; konsultroll; småföretag; medelstora företag;

    Abstract : Background: Swedish law demands a systematic work environment management system (SWEM) and establishes the employer as responsible for this. In 2016, 44 % of Swedish Work Environment Authorities’ submissions regarded lack of SWEM. READ MORE