Essays about: "related studies of customer service"

Showing result 6 - 10 of 42 essays containing the words related studies of customer service.

1. 6. Online customer experience in service settings : Analysing the customer expectations gap: a focus on the food delivery sector

   University essay from Jönköping University/Internationella Handelshögskolan

   Author : Ines Poncin; Julie Walter-Malcurat; [2021]
   Keywords : Customer experience; Customer Expectations Gap; Online Food Service;

   Abstract : Background: As the result of the constant business evolution and in addition to the 2020 worldwide sanitary crisis, online services demand has significantly increased. Shifting from a physical-based customer experience to an online customer-focused service providing. READ MORE

3. 7. Managing Digital Transformation - How organizations turn digital transformation into business practices

   University essay from Lunds universitet/Företagsekonomiska institutionen

   Author : Philipp Kurmann; Brian Arpe; [2019]
   Keywords : Digital Transformation; Digital Transformation Strategies; Business Model Transformation; Strategy Implementation; Digitalization; Digital Trends; Business and Economics;

   Abstract : Title: Managing Digital Transformation: How organizations turn digital transformation into business practices Purpose: In recent years, digital transformation has emerged from an abstract concept into a ground- breaking impact factor transforming organizations and their business models. The purpose of this research study comprises a theoretical and practical objective. READ MORE

4. 8. The impact of Big Data on the business performance of Swedish-based companies

   University essay from Göteborgs universitet/Graduate School

   Author : Alexandros Kouseras; [2018-08-02]
   Keywords : Big Data; Big Data Analytics; Business Development; Data-driven innovation; Data-driven culture; Business Performance; New Product Development; New Service Development;

   Abstract : Big Data has the power to transform entire business processes and improve current business activities. Many organizations seem to understand the benefits that Big Data can offer to their business, especially its meaningful potential business value but they find several difficulties in adopting it, mainly because they are struggling in finding ways of exploiting the derived insights to improve their business. READ MORE

5. 9. Creating a customer-oriented distribution offer in the business-to-business market

   University essay from Lunds universitet/Produktionsekonomi

   Author : Caroline Granfors Wellemets; Mikaela Sturén; [2018]
   Keywords : Business-to-business; Customer-oriented; Delivery chain; Delivery service; Delivery service elements; Distribution channel; Mature industry; Technology and Engineering;

   Abstract : Problem description: Mature industrial enterprises stand before the challenge of developing strategies and competitive advantage through their logistics services. The business development within logistics and distribution services is fast and rapidly changing as the customer experience is becoming increasingly important and the additional services are becoming an integrated part of the product offering. READ MORE

6. 10. How to Improve Customer Satisfaction Leading to Pay for Premium Service-Shanbay

   University essay from Uppsala universitet/Företagsekonomiska institutionen

   Author : Xianda Chen; Xiaodi Chen; [2018]
   Keywords : Self-aid learning platform; service experience; customer satisfaction; re purchase intention.;

   Abstract : With the increasing number of people studying online, self-aid learning platforms which help customers（users）study by themselves are more and more prevalent in China. Self-aid online learning is a relatively innovative field which has not been widely and thoroughly researched. READ MORE