Essays about: "relationship between service quality and customer satisfaction in banking"
Found 3 essays containing the words relationship between service quality and customer satisfaction in banking.
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1. Service quality and its effect on customer satisfaction in online-banking : A quantitative study about the relationship between service quality and customer satisfaction
University essay from Högskolan Kristianstad/Fakulteten för ekonomiAbstract : The continuous development and expansion of online-banking have significantly changed the way of conducting banking errands. The traditional bank is gradually perishing as online-banking takes over, leading customers and banks to acquire new ways of communicating. READ MORE
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2. Customers’ Perception on their Satisfaction about the Private Banks in a Developing Country : A perspective of Private Banks in Bangladesh
University essay from Linköpings universitet/Företagsekonomi; Linköpings universitet/Filosofiska fakultetenAbstract : Customers’ satisfaction is a decisive factor in the development process of business which has also an effective impact on contributing a country's GDP. Private banks have been emerged over the time in developing countries where customers’ satisfaction is the driven force of banking industry investigated in Bangladesh. READ MORE
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3. Service Quality & Customer Satisfaction: A case study in Banking Sector
University essay from Högskolan i Gävle/Avdelningen för ekonomiAbstract : The aim of this research is to analyze the impact of service quality on customer satisfaction. A sound association is found between customer satisfaction and the quality of service provided by the companies. READ MORE
