Essays about: "retail services questionnaire"

Showing result 1 - 5 of 7 essays containing the words retail services questionnaire.

  1. 1. Banking on Generation Y:Implications for traditional Swedish retailbanks in the digital era

    University essay from KTH/Hållbarhet och industriell dynamik; KTH/Hållbarhet och industriell dynamik

    Author : SOFIA LAGERQVIST; Johanna BERGROTH; [2016]
    Keywords : Digitalization; Retail Banking; Generation Y; Customer Behavior; The Gap-model;

    Abstract : During recent years, digitalization has had an increasing impact in the society. It has gone frombeing an isolated part of an organization into something that can instead transform the business as awhole. Many businesses have experienced this change, and traditional retail banks are no exception. READ MORE

  2. 2. Improved stakeholder management with the usage of cluster theory

    University essay from KTH/Fastigheter och byggande

    Author : Bastiaan Voorn; [2016]
    Keywords : Tenants; stakeholder management; cluster theory; Stockholm; Hyresgäster; intressenthantering; klusterteori; Stockholm;

    Abstract : Stakeholders play an important role for firm’s performance and survival. Being able to balance multiple stakeholder’s needs an interest simultaneously and at the same time achieve best value for provided services/products is often referred to "acting as an informed client". READ MORE

  3. 3. Influence of service and product quality on customer retention, A Swedish grocery store

    University essay from Högskolan i Gävle/Avdelningen för ekonomi; Högskolan i Gävle/Avdelningen för ekonomi

    Author : Mushtaq Hussain; Pratibha Ranabhat; [2013]
    Keywords : Customer retention; Product quality; Service quality; Retail service quality scale; Products dimension; repurchases intention.;

    Abstract : Aim: The aim of this study is to examine and compare the importance of services and products in grocery store and to study the effects of services and products on customer retention. Method: This study is quantitative and data is collected by conducting a survey. READ MORE

  4. 4. How do the predictors of switching intention influence switching behavior? : A quantitative study of students’ switching behavior in the retail banking context.

    University essay from Umeå universitet/Företagsekonomi; Umeå universitet/Företagsekonomi

    Author : Fredrik Olsson; Gabriella Gall; [2012]
    Keywords : retail banking; consumer behavior; switching behavior; switching intention; theory of planned behavior;

    Abstract : Due to the increased number of niched retail banks in Sweden, the competition for the customers has become severe. Bank customers in the Swedish bank market tend to stay with their bank. The challenge of how to manage to attract new customers is a central part of the retail banks’ management tasks. READ MORE

  5. 5. Using the SERVQUAL Model to assess Service Quality and Customer Satisfaction. : An Empirical Study of Grocery Stores in Umeå.

    University essay from Umeå universitet/Handelshögskolan vid Umeå universitet; Umeå universitet/Handelshögskolan vid Umeå universitet

    Author : Daniel Chingang Nde; Paul Lukong; [2010]
    Keywords : SERVQUAL Model; Service Quality; Customer Satisfaction;

    Abstract : Service quality and customer satisfaction are very important concepts that companies must understand in order to remain competitive in business and hence grow. It is very important for companies to know how to measure these constructs from the consumers’ perspective in order to better understand their needs and hence satisfy them. READ MORE