Essays about: "review of literature on service quality"
Showing result 16 - 20 of 91 essays containing the words review of literature on service quality.
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16. Perception Of The Usefulness Of The Balanced Scorecard In Operational Performance Management During The Covid-19 Pandemic : – A Case Study Of Warehouse Operation.
University essay from Linnéuniversitetet/Institutionen för ekonomistyrning och logistik (ELO)Abstract : Abstract Purpose: This study aims to explore the usefulness of the Balanced Scorecard in an organization considering the disruptions caused by the Covid-19 pandemic in a warehouse. Furthermore, the Operational Performance Management of Atea Logistics AB (an IT infrastructure service provider warehouse) during the Covid-19 pandemic is presented with regards to the quality and delivery objectives form the customer perspective of the balanced scorecard along with how it helped Atea prepare for future disruptions. READ MORE
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17. Pre-renovation considerations for a Swedish single-family house : Analysis of energy saving potential
University essay from Högskolan i Gävle/Energisystem och byggnadsteknikAbstract : According to United Nations 7th sustainable development goal, increased use of fossil fuels in energy accounts for around 60 percent of total global greenhouse gas emissions and in order to debacle this crisis of global warming, the European Union aimed to reduce energy use by 32.5 % within 2030 by improving energy efficiency. READ MORE
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18. Unsupervised Anomaly Detection and Root Cause Analysis in HFC Networks : A Clustering Approach
University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)Abstract : Following the significant transition from the traditional production industry to an informationbased economy, the telecommunications industry was faced with an explosion of innovation, resulting in a continuous change in user behaviour. The industry has made efforts to adapt to a more datadriven future, which has given rise to larger and more complex systems. READ MORE
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19. Technology enabling knowledge workers knowledge-sharing : The case of Microsoft SharePoint
University essay from Linnéuniversitetet/Institutionen för informatik (IK)Abstract : This qualitative study is of the interpretivist nature and it aims to examine how knowledge workers perceive their interaction with a knowledge management system when used for knowledge sharing purposes. The purpose is to offer answers to two research questions: How do knowledge workers perceive their interaction with knowledge management technology in relation to knowledge sharing? What are the benefits and challenges that knowledge workers experience in relation to knowledge managing and sharing when using a KMS system? The data was collected by applying qualitative research methods and by conducting five interviews with participants of an IT organization that has its head office in Sweden, but additional offices in other geographical locations. READ MORE
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20. Incentive models to improve the installation service of solar panels - a Case Study at E.ON New Solutions
University essay from Lunds universitet/Teknisk logistikAbstract : Background The importance of services is increasing, and companies need well-developed service contracts to ensure the service providers perform at a satisfying level. In contracts, performance-dependent rewards (incentives) can be used to stimulate the agent to act desirably. This master thesis focuses on E. READ MORE