Essays about: "review of related literature about customer service"
Showing result 1 - 5 of 6 essays containing the words review of related literature about customer service.
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1. E-commerce Related Last Mile Logistics
University essay from Lunds universitet/Institutionen för tjänstevetenskapAbstract : E-commerce activities have been growing rapidly throughout the past decade, leading to a growth just as dominant in last mile logistics and urban freight transport as well. Different factors create these deliveries highly inefficient, expensive, and polluting. This led to the generation of major problems that became more dominant in urban areas. READ MORE
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2. Stroller Service System : How to make customer products sustainable within the planetary boundaries - using the case product ‘stroller’, PSS and a Design Thinking approach
University essay from Linköpings universitet/MaskinkonstruktionAbstract : Physical customer products have an environmental impact, such as greenhouse gas emissions, due to the use of virgin resources from cradle-to-grave, especially when the origin of the material is from fossil resources. This thesis aims to create a circular business model, by investigating the product ‘stroller’ and place it in a Product Service System, where the user subscribes to the Stroller Service System. READ MORE
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3. Influential factors affecting the undesired fault correction outcomes in large-scaled companies
University essay from Blekinge Tekniska Högskola/Institutionen för programvaruteknikAbstract : Context. Fault correction process is one of the two main activities in software evolution model. As it is very important for software maintainability, software industry especially large-scaled global companies, aim to have mature fault correction processes that detect faults and correct them in a continuous and efficient way. READ MORE
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4. INNOVATION ACTIVITIES IN LOGISTICS SERVICE PROVIDER COMPANIES
University essay from Akademin för teknik och miljöAbstract : The concepts of innovation and innovation management have been researched for a long time; however, innovation is generally perceived with regard to technological progress. It is likely to come across numerous research projects about product and process innovation - mostly in manufacturing organizations. READ MORE
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5. Assessment of factors influencing marketing strategies of Software as a Service or SaaS
University essay from Blekinge Tekniska Högskola/Sektionen för managementAbstract : This paper analyses marketing strategies appropriate for small companies providing SaaS (“Software as a Service”) solutions. The exploratory research approach was adopted to answer the thesis question. Three frameworks were used by the researchers as the basis for data analysis. The first is the DEMATEL approach developed by Wu et al. READ MORE
