Essays about: "sample of legal management thesis"

Showing result 1 - 5 of 6 essays containing the words sample of legal management thesis.

1. 1. The Digital Transformation of the Swedish Banking Industry : A study on the digitalisation of Swedish banks and how it affects their perspective on customer experience

   University essay from Uppsala universitet/Institutionen för informatik och media

   Author : Mustafa Al-Chalabi; Lawand Bahram; [2018]
   Keywords : Digital transformation; Banking; Financial industry; Process theory; Customer experience; Customer satisfaction; PSD2; GDPR; MiFID II;

   Abstract : The Swedish banking industry has long been at the forefront when it comes to digital leadership. Currently, this industry is starting to fall behind other industries, and a closer look at the industry reveals that niche banks are having less trouble with adapting new technologies than bigger banks. READ MORE

3. 2. Managing networks by MNCs to achieve competitive advantage in the changing environment : A case study of China Unionpay

   University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

   Author : Xueqin Fu; Muhammad Latif; [2017]
   Keywords : ;

   Abstract : Purpose: The purpose of this research is to analyze the effect of changing institutional environment on the case company China Unionpay (CUP) and the management of the new competitive situation of Chinese electronic funds transfer market. Moreover, the impact of this change on the networks and relationships between China Unionpay and their customers is examined. READ MORE

4. 3. Communication in Complaint Handling

   University essay from IT-universitetet i Göteborg/Tillämpad informationsteknologi

   Author : Kim Dao Jonsson; [2013-09-20]
   Keywords : Swedish Telecom; complaint handling; post-complaint satisfaction; negative emotions; behavioural intentions; perceived justice;

   Abstract : Due to the importance of understanding what circumstances make customer complaint handling successful and how to achieve an effective result; this thesis aims to study the communication failure in the responses given by Swedish telecom companies’ customer service to consumer complaints, and post-complaint consumers’ reactions to those complaint responses through emotions and behavioural intentions. Since previous research about complaint management did not put much focus on communication role as well as on post-complaint consumers’ responses to organizational complaint handling, this study, based on the analysis of authentic customers’ complaint experience with Swedish telecom, incorporates the interactional dimension into the existing models of cognitive and affective antecedents of satisfaction with complaint handling. READ MORE

5. 4. How do Intellectual Property Rights help commercializing inventions in Europe? The case of the introduction of the European community patent system

   University essay from Blekinge Tekniska Högskola/Sektionen för management

   Author : Anna Maria Kalo and Leif Nordkvist; [2010]
   Keywords : Patent; commercialization; inventions; cost of patents;

   Abstract : This thesis will show how patents policies can help the commercialization of inventions in Europe. Our study is mainly based on statistical material contained in the European Patent Office’s (EPO) database of published granted patents. READ MORE

6. 5. How Institutional Framework Affects the Formation of Capitalism in Countries in Transition: Following the Path or Finding New Ways?

   University essay from Lunds universitet/Företagsekonomiska institutionen

   Author : Jekaterina Novikova; [2003]
   Keywords : Varieties of capitalism; institutional foundations; countries in transition; Latvia; Management of enterprises; Företagsledning; management; Business and Economics;

   Abstract : There is a variety of capitalist systems in Europe that many scholars attempt to classify using social, political and economical determinants. Among a diversity of methods, institutional approach has received a growing recognition in the recent years. READ MORE