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Showing result 1 - 5 of 618 essays matching the above criteria.

  1. 1. The Efficiency of Good Software Practices : A Case Study on a Radar Meteor Analysis Software Rewrite

    University essay from Luleå tekniska universitet/Institutionen för system- och rymdteknik

    Author : Kenneth Kullbrandt; [2022]
    Keywords : software practices; computer science; rewrite; refactor;

    Abstract : Software engineering as a profession has since early on in its conception been focused with how to best maximize the quality of software. Quality in this regard is both objectively measurable things (like speed, size, and cost) and less measurable things (like conciseness, elegance, and customer satisfaction). READ MORE

  2. 2. Digital Services of Banks - Increasing Customer Satisfaction or Growing Digital Divide? A study on elderly Swedish bank customers' acceptance of bank's digital services

    University essay from Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi

    Author : Philip Lindh; Jacob Falksäter; [2022]
    Keywords : Digitalization; Banking; Digital divide; Technology Acceptance Model; Elderly customers;

    Abstract : The digitalization in the banking sector has rapidly transformed the way bank customers interact with their bank and benefit from its banking services. As a result of this quick transformation, many older people feel they have been left behind and are struggling to adapt to the new way of doing the essential bank errands that needs to be done in order to still be a part of modern society. READ MORE

  3. 3. Making Sense of the Net Promoter Score (NPS) - A study of NPS' relationship to Word of Mouth, attitudinal loyalty and customer satisfaction, and what drives these mindset metrics

    University essay from Handelshögskolan i Stockholm/Institutionen för företagande och ledning

    Author : Christoffer Rodell; Theo Örtengren; [2022]
    Keywords : Net Promoter Score; Word of Mouth; Attitudinal loyalty; Associations; Mindset metics;

    Abstract : Since Fredrick F. Reichheld introduced the Net Promoter Score (NPS) in 2003, it has become one of the most favored customer mindset metrics (MSMs) within business practice. Often, it is claimed to be an indicator of customer loyalty, satisfaction, and Word of Mouth (WOM). READ MORE

  4. 4. Services for Manufacturers: Generating sustainable value through new repair service offerings

    University essay from Lunds universitet/Produktionsekonomi

    Author : David Olsson; [2022]
    Keywords : Sustainable value proposition; sustainable business model innovation; new service development for manufacturers; repair; prioritization.; Technology and Engineering;

    Abstract : Background Introducing services for manufacturing companies can lead to improving customer satisfaction and new revenue streams as well as creating a more sustainable business. However, the current understanding of how this can be done in practice is limited. READ MORE

  5. 5. Disruptive external forces as a catalyst for service innovation : Influencing forces of facility service innovation processes due to changing customer behavior

    University essay from Karlstads universitet/Handelshögskolan (from 2013)

    Author : Stina Hedman Nilsson; Carolina Skarin; [2022]
    Keywords : Service Innovation process; Service Innovation; External Forces; Disruptive External Forces; Changing Customer Behavior; Facility Service Sector;

    Abstract : Service innovation is an important component for service business through its applicability in development and accretion that promotes business operations. The service innovation process can be created and maintained through interaction between the actor and the customer, where mutual value is being created through collaboration. READ MORE