Essays about: "self-service options"

Found 3 essays containing the words self-service options.

  1. 1. A self-service design concept for last mile delivery: The solution for retail stores in urban environments

    University essay from Lunds universitet/Förpackningslogistik

    Author : Matilda Holmqvist; Lisa Johansson; [2021]
    Keywords : retail store; market study; urban environment; last mile delivery; self- service; product development; Technology and Engineering;

    Abstract : The world is constantly changing, and business strategies are changing with it. Companies are offering new delivery options and technologies for customers globally when doing purchases. IKEA, a global furniture retailer, is expanding their touchpoints by opening retail stores in city centre locations in order to become more accessible. READ MORE

  3. 2. Making the customer the co-producer : A critical incident study on customer satisfaction and self-service channel choice in commercial air travel

    University essay from Fakulteten för ekonomi, kommunikation och IT

    Author : Henrik Huotari; [2012]
    Keywords : self-service technologies; customer satisfaction; SST; self-service channels; SAS; service design; self-service; customer co-production; adoption; self-service options;

    Abstract : This thesis is based on a case study of an airline’s (Scandinavian Airlines (SAS)) customers’ views on self-service technologies for check-in; mobile check-in, internet check-in, and machine (kiosk) check-in. The first aim of the paper was to find sources of satisfaction and dissatisfaction in the airline industry. READ MORE

  4. 3. Is the Bus Running Late? : New Technological Solutions in the Transportation Sector

    University essay from Fakulteten för ekonomi, kommunikation och IT

    Author : Marie Halvardsson; Carl-Fredrik Herö; [2007]
    Keywords : Self-Service Technologies; SST; Technology Readiness; High-tech; Low-tech; Service offering; Service concept; Supporting service; Service Quality; Public Transport;

    Abstract : From having relied on its employees in the interaction with customers, the service industry now move towards an increased adoption of technology to enhance the value of the service offering to the customer. This development has also reached the public transport sector which is traditionally seen as low-tech. READ MORE