Essays about: "self-service technology"
Showing result 11 - 15 of 61 essays containing the words self-service technology.
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11. Touch or Talk: What Motivates Consumers to Choose Self-Service Kiosks or Interpersonal Services when Ordering Fast-Food? A Customer and Manager Perspective
University essay from Lunds universitet/Företagsekonomiska institutionenAbstract : Purpose – The first purpose of this study is to identify and categorize the motivational factors, from a customer and managerial perspective, that restaurant patrons have when choosing between the self-service kiosk (SSK) or the human service counter during their fast-food order. The second purpose is to identify potential gaps between the customer and manager perspectives. READ MORE
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12. Evaluation between Google's and Microsoft's automated speech recognition services regarding performance in Swedish
University essay from Uppsala universitet/Institutionen för informationsteknologiAbstract : This thesis describes the comparison of two Automatic Speech Recognition (ASR) systems, used in the context of call center self-service systems, in Swedish. One of the ASR systems is provided by Google and the other is from Microsoft. READ MORE
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13. Impact Of Customer Value Co-Creation Through The Use Of Self-Checkout System In Retail Stores : Qualitative research on a retail store in Sweden
University essay from Linnéuniversitetet/Institutionen för informatik (IK)Abstract : Recent studies on the Service-Dominant (S-D) logic perspective highlighted the importance of customer value. In this perspective, value is seen to be created, determined, and perceived by the customer through use or `value-in-use', which directly highlights the importance of customer participation in the service delivery process. READ MORE
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14. The shift from traditional to Self Service Business intelligence : A case study in a large enterprise company
University essay from Linnéuniversitetet/Institutionen för informatik (IK)Abstract : Background: Business intelligence has been used in businesses for many years. The technology evolves and there is enough ground covered to see how it became an integral part of ICT in corporations and even medium sized companies. READ MORE
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15. A self-service design concept for last mile delivery: The solution for retail stores in urban environments
University essay from Lunds universitet/FörpackningslogistikAbstract : The world is constantly changing, and business strategies are changing with it. Companies are offering new delivery options and technologies for customers globally when doing purchases. IKEA, a global furniture retailer, is expanding their touchpoints by opening retail stores in city centre locations in order to become more accessible. READ MORE