Essays about: "self-service technology"

Showing result 21 - 25 of 61 essays containing the words self-service technology.

  1. 21. Value co-creation through interaction : The how’s and why’s of B2B e-commerce

    University essay from Karlstads universitet/Fakulteten för hälsa, natur- och teknikvetenskap (from 2013)

    Author : Jonathan Andrén; Daniel Sjöberg; [2020]
    Keywords : value creation; value co-creation; B2B e-commerce; interaction; värdeskapande; värdesamskapande; B2B e-handel; interaktion;

    Abstract : Today, manufacturing firms have started using e-commerce to sell their products and services online. The adoption of e-commerce has made it possible to move the interaction that has traditionally been made between a salesperson and customer through telephone or e-mail, towards making transactions online. READ MORE

  3. 22. Self Service Customer Support of Electric Vehicle Charging Stations

    University essay from KTH/Kraft- och värmeteknologi

    Author : Tomas Högberg; [2020]
    Keywords : EV charging; troubleshooting; STandUP;

    Abstract : The aim of this master thesis is to develop a suggested methodology for how to use Mavenoid infrastructure to improve customer support of DEFA EV chargers. Mavenoid is a company that helps other companies automate customer support, especially troubleshooting. READ MORE

  4. 23. Self transportation of goods for consumers from a retail store: A Pilot study

    University essay from Lunds universitet/Förpackningslogistik

    Author : Shebin Thomas; [2020]
    Keywords : Supply chain management; consumers; last-mile delivery; retail management; self-service; packaging design; packaging logistics.; Technology and Engineering;

    Abstract : The Last-mile delivery is seen as an emerging attention due to the increased focus on e-commerce and Omni-channel retailing. Due to these and since it involves end consumers, organizations look for innovative solutions to provide customers with a service fulfillment option. READ MORE

  5. 24. A Case Study of Chatbot Implementation: An exploratory study of how organizations implement chatbot solutions within the framework of new self service technology

    University essay from Handelshögskolan i Stockholm/Institutionen för företagande och ledning; Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi

    Author : Emma Gustavsson; Christopher Lütz; [2019]
    Keywords : Artificial Intelligence AI ; Innovation Management; New Self Service Technology Implementation; Chatbot; Qualitative;

    Abstract : New Self Service Technology (SST) is increasingly being implemented within many organizations. One of the most successful recent developments within SST can be identified as chatbot solutions within customer support functions. READ MORE

  6. 25. Where are you? : A qualitative investigation of self-service technology in the hotel industry

    University essay from Umeå universitet/Företagsekonomi

    Author : Sara Fredriksson; Anna Schmidt; [2019]
    Keywords : self-check-in; SST in the hotel industry; SST customer roles; attitude towards SST; value creation in SST encounters; SST co-production;

    Abstract : Throughout the last years, the service encounter has gone through drastic changes due to rapid technological developments. The research area of service marketing is therefore putting a stronger focus on the academic field of technology-infused service encounters. READ MORE